ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.
We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We’re part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix a little fun and music into our days. MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.
We are looking for a passionate and pragmatic UX/UI Designer who is eager to join a fun, collaborative team in a newly created role. You’ll be working closely with product managers to enhance our flagship messaging platform. This role will suit someone who finds hands-on work really fulfilling. You’ll be experienced in creating user flow diagrams, participating in research and validating ideas, building prototypes and designing intuitive interfaces.
You’ll be required to understand the business and user’s needs and translate these needs into intuitive experiences with a focus on research, interaction design and technical feasibility. Experience working on SaaS products in an agile environment is highly desirable.
Key responsibilities:
- Apply a user centred design approach to create optimised experiences for our web products.
- Work with key partners across the business to develop solutions through ideation, exploration, and user validation.
- Participate in research and communicating findings, conceptual ideas, detailed designs, and user flows both verbally and visually.
- Present design solutions to stakeholders, justify design decisions and incorporate feedback into the design cycle.
- Articulate the “why” and lead discussions around your process, explorations, and conclusions.
The successful candidate will have proven UX, product or interaction design experience in SaaS products. The ability to work collaboratively with product managers and developers to deliver products from ideation through to production. Sound expertise turning complex business problems into intuitive and engaging digital products. You will have a strong command of interaction and visual design and mastery of industry tooling (ideally Figma). Your portfolio will demonstrate a familiarity with user-centered design methods, an eye for detail, the ability to generate intuitive solutions for complex problems and experience with information architecture will be looked upon favorably.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
- WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
- PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
- TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
Top Skills
What We Do
Sinch brings businesses and people closer with tools enabling personal engagement. Our leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video. Our global headquarters are in Stockholm, Sweden, and we have a local presence in more than 30 countries - probably somewhere near you!
