Master Pumps & Power, a SunSource company, has been an industry leader for over 45 years. As one of the largest pump distributers in North America we stock over 8000 pumps and offer custom design, fabrication and on-site services. We proudly serve customers in Texas, New Mexico, Louisiana, Oklahoma, North Dakota, Colorado, Pennsylvania, Arkansas, W. Virginia, Ohio, Wyoming and Montana. www.masterpumps.com
SUMMARY:
Provides support to field sales, customers, and internal departments in the areas of product and application knowledge, pump sizing and selection, proposal generation, and order processing/management. Specifically, activities include, but are not limited to, review of customer specifications, pump sizing and selection, proposal preparation, providing technical support to customers, and interacting with customer service and operations to support pump orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review application information, size pumps, and select appropriate accessories to support field sales, distributors/agents, end users, OEMs, and engineering firms. Review customer application information and specifications to make comprehensive, professional proposals. Support customer service in the processing/management of orders and resolve any issues that arise. Coordinate with customer service and purchasing to solicit quotes for equipment from outside vendors. Act as a liaison between the customer and operations. Support customer service in the handling of returned goods or warranty claims. Interface with field sales and customers on products and applications and develop effective rapport. Address customer queries and technical questions. Troubleshoot pump issues and problems and resolve with customers. Support sales in the follow up of active and specific projects and quotes. Support sales in the contacting of prospective customers for possible pump applications. Travel with and participate in sales calls with field sales and distributors/agents as part of the application development process. Attend tradeshows and participate in the coordination and setup of same. May be assigned other responsibilities as needed to support the overall strategy and growth of the Engineered Valves unit.
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B.A. /B.S.) from four-year college or university in mechanical engineering or equivalent or 3-5 years of applicable experience working with rotating equipment of which the primary focus would be on positive displacement pumps and pumping applications (willing to consider entry level candidates with the appropriate technical experience). Must have excellent communication skills and ability to direct customers while performing field service/training.
LANGUAGE SKILLS:
Ability to read and interpret documents such as specifications, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or coworkers of the organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to utilize pump sizing software.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. A working knowledge of positive displacement and centrifugal pumps. Ability to troubleshoot technical issues over the phone. Experience with AutoCAD is helpful.
COMPUTING SKILLS:
Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in an MS Windows environment.
COMPENSATION:
Competitive rate and Commission package
Benefits package available includes: Medical, dental, vision insurance, life and voluntary disability insurance
Paid Time Off and Paid Holidays
Product support, sales support and training
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
Top Skills
What We Do
SunSource, a leader in industrial and mobile fluid power distribution for over 85 years, provides customers with innovative solutions that help reduce maintenance costs, lower operating costs and increase productivity. The solutions are part of the SunSource Advantage: a comprehensive program offering design and engineering support; supply chain optimization; productivity solutions; value-added services; and repair capabilities.
As a national distributor with local presence, SunSource has a unique and dominant position as a full-service resource for the industrial, OEM, MRO and mobile industrial equipment industries. We distribute a broad range of components, but SunSource is much more than a distributor just supplying fluid power components or systems. Along with high-quality products, we provide a commitment to high-quality customer service and technically sound, cost-effective solutions.
SunSource’s history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company’s growth objectives
