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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Travel Specialist role manages and optimizes the planning and organization of travel services for IB employees while ensuring compliance and fostering collaboration.
The role involves working closely with employees and suppliers, enhancing travel technologies, mentoring the team, and overseeing travel reports, expenses, and process improvements.
What will you work on?
- Manage the process of planning and organizing transportation, accommodation, insurance, and other travel services for IB employees
- Collaborate with employees to determine their needs and advise them on appropriate modes of transport, travel dates, costs, and accommodation
- Collaborate and foster relationships with travel agencies and third-party suppliers
- Monitor and advise on employee travel reports and process benefits
- Coordinate and cooperate with other departments to ensure compliance in all aspects of travel procedures
- Advise and monitor complaints or refunds
- When necessary, pass on relevant information, brochures, and publications (guides, maps, regulations, etc.) to employees
- Co-create technology enhancement to tools, reservation systems, and analytics
- Work on upgrading employee travel reports and process benefits
- Track travel expenses and expenses
- Mentor and coach the team
What are the requirements for the position?
- At least 2 years of experience in a travel-related role, preferably within the corporate travel or travel technology sector
- Strong understanding of the travel industry, including trends, policies, and best practices
- Strong technical skills, ability to use diverse travel management tools and software
- Understanding of travel booking systems, ticketing, and related processes
- Strong communication skills, both verbal and written, to interact effectively with clients, internal teams, and external partners
- Proficiency in English
- Highly resilient to change and adaptable to new situations
- Ability to build and maintain strong and positive relationships with key stakeholders
- Strong analytical skills to troubleshoot issues, optimize travel processes, and enhance customer experiences
- A proactive approach to identifying opportunities for improvement and innovation
- Ability to manage multiple activities and deadlines simultaneously
- Ability to work in a fast-paced, dynamic environment and adapt to evolving technologies
- Experience in working with international teams
- A bachelor's degree in business, hospitality, tourism, or a related field is preferred
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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