We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
JOB SUMMARY
Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. Works closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Counselors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Counselors.
Our Travel Sales Managers (TSMs) will oversee a specific geographic region within the AAA Mountain West Group territory to include Utah, Montana, Alaska, Wyoming, Nevada. Substantial time will be spent in the field with their team as well as through business development in the communities in which they cover.
ESSENTIAL FUNCTIONS
- Drives travel sales revenue through management of team and relative goals
- Coaching to achieve desired sales productivity and growth, as well as to overcome challenges
- Analyzing sales and industry trends to capitalize on opportunities;
- Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;
- Sets sales goals in conjunction with business line and holds team accountable for reaching goals;
- Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;
- Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
- Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
- Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members
- Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
- Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
- Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
- Works with Managers to oversee day-to-day performance of Counselors
- Assists in development and execution of training and ensures that Club policies and procedures are followed
KNOWLEDGE AND SKILLS
- Strong sales coaching skills
- Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
- Strong negotiation and analytical skills
- Proficient in customer issue resolution
- Ability to work an extended hour schedule as necessitated by business need
- Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
- Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
EDUCATION & EXPERIENCE
- Bachelor's degree plus 5 years related travel experience OR High School diploma plus 9 years of travel sales & service experience
- 3+ years of supervisory/management experience Required
- Valid Drivers License
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What We Do
AAA. Always here for our Members, communities, and you.
Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
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