Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
NOTE: This role is hybrid and requires 2 days a week in our Walnut Creek, CA office.
JOB SUMMARY
Reporting to the Product Manager, Emerging Partners, the Travel Product Coordinator, Sales & Ops serves as a key liaison between the Product and Partnership team and the Sales and Operations teams to bridge sales efforts and needs with operational diligence and compliance. This role ensures smooth communication and coordination among teams while contributing to the successful execution of strategies that align with Travel business goals. This role will manage operational project timelines, track deliverables, and facilitate the integration of insights from sales, operations, and members to optimize product offerings and enhance the AAA member experience.
RESPONSIBILITIES / JOB DUTIES
- Monitor product/partnership performance and report feedback from Sales and Operations teams and Ensure alignment between sales targets and operational capabilities
- Assist in training advisors on relative systems and procedures; collaborate with sales team to understand sales team’s partner and product systems needs, agent pain points, and market demand; work with Product Manager and Director to address and resolve member or operational issues raised by teams
- Analyze sales trends and data to assist in suggesting when to market products, destinations, and partnerships
- Coordinates Partner and Promotional launches between sales team and operational teams to ensure system, HR, Legal compliance is in order and ensure seamless delivery of travel services
- Communicate product details, campaign updates, and general feedback to sales team
- Work with Product Manager to manage Partner Invoicing Process for suppliers
- Assist in managing deliverables and timeline of Annual Advisor Summit
- Work between Travel and other departments like Branch to educate teams on promotions and procedures relative to them
- Liaises between member relations and partner team to acquire waivers and make goods from partners
- Monitors results, assembles insights, and communicates Qualtrics scores to Travel leadership team
- Provide regular updates to management on team coordination outcomes
KNOWLEDGE AND SKILLS
- Strong attention to detail; ability to manage multiple tasks & competing needs concurrently under constricted deadlines.
- Ability to work in a professional manner, effectively, collaboratively & constructively with all levels of personnel with internal and external partners.
- Ability to work independently after receiving guidance.
- Skill in applying analytical techniques to the identification, consideration, & resolution of issues or problems of a procedural or factual nature sufficient to participate in analytical & evaluative work related to the analysis of an organization’s programs.
- Effectively communicate, both verbally & in writing.
- Ability to develop and deliver both oral and written presentations.
- Ability to make administrative/procedural dec
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
- Minimum Requirements
- High school diploma plus 1-2 years experience in customer service role, data analysis role, operations, and/or business administration
- Preferred Requirements
- Bachelor’s Degree in Business Administration, Marketing, Supply Chain Management, or a related area.
- 1-2 years of experience in Travel
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $62,319.00 - Mid: $77,899.00- Max: $93,478.00
-
What We Do
AAA. Always here for our Members, communities, and you.
Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
 (1).png)
