Transaction Services Assistant
Our Transaction Services team are looking for a Transaction Services Assistant to join our fast-paced and diverse team.
Our Transaction Services Department specialises in supporting the Retail teams across Harrods with large and complex transactions while providing world-class customer service. The Transaction Service Assistant is responsible for addressing and resolving transaction-related queries raised by the wider business and deliver an excellent customer experience throughout this process.
About the Role
In this role you will be responsible for supporting the Retail team by providing expert advice and guidance both over the phone and in-person to ensure the correct procedures are followed for transactions to be completed successfully. The Transaction Services Assistants must work closely with their team and ensure that caseload is effectively reduced. The role entails liaising with internal stakeholders and external clients to efficiently resolve any and all transaction relations queries. This role reports into the Assistant Managers of the Transaction Service department.
Please note this is an on-site role, requiring presence in Knightsbridge five days per week and includes evening and weekend work.
About You
You will have excellent customer service skills and be confident the decisions you make will be in the best interest of our customers. You will ensure that you develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities.
You will also need:
- An interest in Anti Money Laundering and Customer Due Diligence.
- Excellent interpersonal and communication skills when liaising with both internal and external parties.
- Good PC literacy skills with understanding of Microsoft Office.
- The ability to multi-task and readily adapt to changing priorities, whilst ensuring customers are at the forefront of your decision.
- The ability to work under minimum supervision and perform duties effectively.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you’ll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Transaction Services (Istvan Balogh)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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