Transaction Services Assistant Manager
We are currently looking for a Transaction Services Assistant Manager who will lead the High Value Cash Associates and Transaction Services Assistants to deliver exceptional service to the retail and corporate teams and act as a first line of support to colleagues in processing large and complex transactions.
About the Role
The Assistant Manager in this team will take accountability for learning the intricacies of Anti Money Laundering and high value cash processes to lead our colleagues in delivering excellent face to face service with our customers and make decisions informed by legal governance. They are expected to coach their team in service delivery and set the standard in completing due diligence to inform expert decision making and ensure the business is protected from risk.
In return, you’ll receive an excellent benefits package including a company pension, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
About You
As a people first leader, you will easily engage with your own team and support the transaction service manager in setting objectives to guide strategy, and motivate others to deliver on quality measures and KPI’s to deliver an exceptional customer journey.
You will also:
- Have Anti Money Laundering training and qualification to advance risk management skills and make accountable business decisions
- Be a problem solver who can manage complex issues which cannot be dealt with by associates
- Have the ability to deliver exceptional and expert service while collaborating with both our customers and retail teams
- Plan and deliver motivational daily team briefs that are informative on business performance and updates, customer stories and team successes
- Be an expert decision maker, confident to assess risk and protect the business in line with financial safety and anti-money laundering governance
About Us
Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Transaction Services (Hasham Bashir)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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