At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.
What You Will Do
As a Training Specialist Sr you will play a key role in driving the success of our organization by coordinating and delivering targeted Customer Experience training programs that align with our strategic business goals. You will develop engaging training materials and lead initiatives that address customer needs while ensuring continuous development across the Customer Experience team. In this role you will:
- Apply the ADDIE model to assess Customer Experience team needs, enhance knowledge, and develop assessments to validate learning.
- Identify training and development needs aligned with organizational goals.
- Standardize operations training using TWI methodology.
- Provide coaching to individuals and managers, including IDP recommendations.
- Design and facilitate new hire training and ongoing education programs for the CX Team.
- Take leadership role on projects when working with other learning and development professionals.
- Develop learning material and plans based on job descriptions, functional requirements and organizational needs.
- Create, assign, and monitor learning plans within the Learning Management System.
- Maintain training record accuracy in LMS and monitor program effectiveness.
What You Will Bring
- Required Degree: Bachelor’s Degree in Human Resources, Business Administration, or related field.
- Certificate: Training within Industry (TWI) Job Instruction Train the Trainer Certified (Level 1 Preferred).
- Required Experience: 5+ years’ writing training materials and teaching.
- 2-5 years in a mentoring capacity or leadership role.
- Experience conducting training effectiveness analysis using Kirkpatrick’s Four Level Evaluation Model preferred.
- eLearning development instructional design preferred.
- Highly proficient in Microsoft Office (Word, Excel and PowerPoint).
- Proficiency in Articulate or Captivate (or relevant e-Learning software) preferred.
- Excellent verbal and written communication skills.
What We Can Offer You
- Competitive Total Rewards Program with health and financial benefits.
- Flexible work options. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
- Generous vacation, sick days, holidays, and a volunteer day.
- 401K match and profit sharing.
- Multiple healthcare options.
- Parental leave.
- Growth and development opportunities.
- The expected annual base salary range for this role is $70,000 - $90,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.
Join us in making meaningful connections. Apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.
Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future.
Work Shift Day (United States of America)
Top Skills
What We Do
Panduit was born from innovation. In 1955, we launched our first product: Panduct Wiring Duct, a new invention that uniquely organized control panel wiring and allowed new wires to be added quickly and neatly. Since that time Panduit has introduced thousands of problem solving new products and remained committed to providing innovative electrical and network infrastructure solutions.
Today, customers look to Panduit as a trusted advisor who works with them to address their most critical business challenges within their Data Center, Enterprise, and Industrial environments. Our proven reputation for quality and technology leadership coupled with a robust ecosystem of partners across the world enables Panduit to deliver comprehensive solutions that unify the physical infrastructure to help our customers achieve operational and financial goals.
