Training Specialist, Market Operations

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. 

About the team and position

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. 

We expect bright people, willing to roll up their sleeves, take on new assignments, thrive on ambiguity, and juggle as many things at once. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description 

The Training Specialist will work closely with our Market Operations department and be responsible for developing and conducting employee training programs for the organization. The Training Specialist will utilize expertise to create and deliver high-quality, impactful training and educational materials to Carvana employees, partners and customers.  We are looking for a highly motivated individual who can be flexible, creative and innovative with their training strategies.

What you’ll be doing

• Responsible for identifying, modifying and leading training initiatives that will impact 1000+ members of the Market Ops organization, often balancing multiple initiatives at a time.
• Creating, developing and rolling out procedures, regulations, business initiatives and technologies 
• Assisting in the execution of change management plans 
• Functioning as a subject matter expert for all training content creation 
• Partnering and building relationships with employees and leaders  to gain knowledge of future training topics  
• Developing and maintaining training materials such as manuals, best practices, and multimedia visual aids
• Observing and evaluating trainees to measure progress and training effectiveness
• Tracking employee progress during training periods and maintaining trainee records utilizing Workday and Tenstreet 
• Creating and facilitating incredible onboarding and employee experiences
• Coordinating and organizing new hire details, including but not limited to; coordinating onboarding plans with individual hubs, managing receipt of materials before employee start dates, coordinating follow-up with trainers in individual hubs
• Other duties as assigned.

What you should have

• A High School Diploma or equivalent, Bachelor’s Degree is preferred 
• Previous training experience or at least two years related experience 
• Must have a valid Driver’s License with a clean driving record for the past 5 years
• Excellent communication skills, including facilitation  and presentation skills 
• Ability to multitask and manage time effectively 
• Ability to interpret technical data, operating and maintenance instructions, and procedure manuals 
• Ability to successfully tailor communications according to the audience 
• Solid organization, project management and planning skills 
• Strong problem-solving, analytical and critical thinking skills 
• Ability to simplify and effectively communicate complex concepts and materials to individuals and groups of varying experience 
• Knowledge of adult learning methodologies, learning management systems and training delivery platforms 
• Technical aptitude, with an understanding of computer networking and related equipment 
• Ability to work under minimal supervision, independently when needed, and as part of a team
• Expertise in Google suite and Microsoft Office Suite 
• Ability to maintain a global mindset with a strong collaboration approach with peers and stakeholders 
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves 

It would be great if you also had

• A bachelor’s degree from an accredited undergraduate institution
• Experience with Adobe Captivate or other eLearning software 
• Experience with content writing 
• High influencing skills 

What we’ll offer in return

• Full-Time Salaried Position 
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.