Training Manager, Operations

CyrusOne seeks a passionate, innovative, results-oriented Training Manager, Operations to define and drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers.

As a Training Manager, Operations, you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will create solutions that team members want to adopt, share, and improve.

As a leader of the Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs, and continuous improvements) while allowing for site-specific design variation. You will contribute to the design and build of the global training roadmap, work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners.

In this role, you will drive a continuous improvement roadmap and act as a change agent in the organization. You will take large, complex problems and break them into manageable pieces, then ensure timely delivery of learning solutions. You will assess costs, benefits, and ROI; identify and mitigate risks; anticipate and make trade-offs; and balance business needs with technical constraints.

The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience managing training programs for an operational/engineering organization or in a learning role in a large, multi-national, preferably tech company. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background. Strong judgment and a demonstrated ability to influence without explicit authority are key to success.
 

Responsibilities:

• Enable transparency and decision-making across CyrusOne leadership by providing communication and clear status of the initiatives you own

• Bring your expertise, problem solving skills, and creativity to add value to our team

• Unify distributed efforts and own the plan to deliver quality outcomes for our customers

• Work across organizations to ensure we continue marrying best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support

• Define metrics and KPIs to measure success of strategic initiatives and programs and report on their progress

• Manage programs to scale and improve the learner experience with our training and enablement offerings

• Promote regional approaches where applicable

• Manage multiple stakeholder deliverables, requirements, and navigate complex situations

• Attend program related meetings, coordinate with team leaders, and regularly report status to Operations System management

• Work under tight program timelines

• Frequently visit data centers to understand the learner’s experience

Qualifications:

• 5+ years of program or project management experience

• 5+ years of prior training experience

• 5+ years of management experience

• 2+ years of driving process improvements experience

• Experience using data and metrics to determine and drive improvements

• Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers

• Demonstrated understanding of training creation, practices, and procedures

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Excellent communication skills, teamwork, organizational and problem-solving skills

• Proficient with Microsoft Office Suite and project management software

• Prior experience standing up a training program preferred

Education / Certifications:

• High School diploma required

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field preferred

Work Environment:

• Fast paced environment

• 5% travel required

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.