Training Business Director

Great that you're thinking about a career with BSI!

Purpose of the position

• To drive growth of the Training business in the country and provide Cluster or Sector best practice support. To deploy and deliver BSI training best practice in Business Management, Marketing, Sales and Operations across the country.
• To uphold standards of excellence in the customer experience as described in the BSI Training Brand Journey.
• Responsible and accountable for Country Training P&L.

Key responsibilities & accountabilities

• Ownership of training business strategic plan including:
  • Lead and own the training business plan for the country to ensure the plan is delivered and the planned contribution is achieved.
  • Growth of the training business through implementation of the BSI Training best practice management structure in the country, ensuring effective and timely recruitment and development of the key roles.
  • Planning and execution of annual budget, including public, in-house and key client projects to deliver or exceed revenue, profit and contribution targets.
  • Forward planning and execution of scheduled events to BSI Training best practice KPIs

• Influence or directly manage marketing and sales activity to plan, execute optimal lead generation, fully understand and manage activity ratios to meet and exceed annual targets.
• Manage all training operations and support functions to deliver specified levels of customer service from the client booking a course through to post-course follow up.
• Maintain standards of excellence throughout the customer journey through delivery of course content and materials by all BSI course tutors; for both internal or external resources.
• Work with Assessment, Sales and Entropy business stream to support and drive training leads from Assessment and Sales client visits.
• Ensure that all contractual relationships with key suppliers are maintained and continually reviewed in the interests of BSI and its customers.
• Recruit, coach and develop and performance manage employees in line with the business talent management strategy including ongoing succession planning.
• Provide best practice support to cluster countries to assist in growing the country revenues to agreed levels.
• As part of the Malaysia Leadership team, support all other business area’s in achieving overall Malaysia business strategy.

Candidate specifications

• A bachelor’s degree in Business Administration, Marketing, Communications or business major is preferred.
• More than 5 years management experiences and 5 years in training field; familiar with management system or standards is preferred.
• Strong leadership skill in leading a team of knowledgeable workforce.
• Experience of running a commercial business unit, including P&L responsibility, preferably in commercial events / training / publishing or related.
• Commercial understanding and experience of working with marketing function, including an appreciation of campaign planning and execution through multiple channels.
• Commercial understanding and experience of sales function, preferably both telesales and field sales.
• Good influencing / transverse management skills and well presented with good public speaking.
• Demonstrated high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
• Be self-motivated, flexible, and have excellent time management/planning skills
• Able to work under pressure.
• Posses strong business acumen.
• Willing to travel interstate for branches visit and client meeting.
• An enthusiastic and committed team player.
• Business development skill will be considered advantageous.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.