Training Administration Executive

Great that you're thinking about a career with BSI!

Purpose of Position:

To build effective relationships with customers which ensure that every experience meets their aspirations, delivers our Credo of ‘Making Excellence a Habit’ and successfully completes their application process.  

To support and respond in all areas of ‘At Risk’ engagement with our clients including Survey Feedback, Complaint Resolution and Existing Business Attrition.

Also responsible for selling BSI products and services to new and existing customers in order to achieve goal target.

Key Responsibilities & Accountabilities:

• Responsible for achieving a yearly forecasted sales target.
• Interact with the industries through meetings with customers, prospects, vendors, and associations at their facilities and at trade conferences to:
• Determine business trends that may positively or negatively affect our business
• Identify service opportunities and promote acceptance of our laboratory services
• Monitor the activity of our clients and competition to recommend opportunities to differentiate and grow our services
• Maintain close links with major prospects to further increase our market base and sales
• Conduct follow-up visits or inquiries with new accounts to ensure our services meet their expectations.
• Foster relationships with customers with open dialogue.
• Submit a written report to the Manager on a weekly basis summarizing the marketing and sales activities.
• Assist the Manager with the preparation of quotes, marketing and sales materials, sales plans and sale information relating to budgets and forecasts.
• Present and represent at National trade shows to build BSI Brand awareness and broaden the market and client base.
• Ensures the fulfillment of internal and external requirements for packages, handbooks, promo items etc.
• Ensures that personal and staff health & safety, environment, productivity, and quality priorities are addressed and optimized in accordance with all regulations and company policies
• May be assigned special or related ad hoc projects from time-to-time within the group or company.
• To be BSI Brand Ambassador

Key Dimensions:

• Customer Satisfaction
• Clients Attrition rate
• Driving Force
• Complaints/Dissatisfaction Flag case handling

Knowledge / Skills / Abilities:

• Necessary sale Skill Prospective sales calls to new customers and the next you’re proactively networking with existing customers to sell additional BSI products by executing BSI sales processes to investigate, explore and understand customer needs.
• Strong communication and organizational skills.
• Schedule customer contacts, and proactively manage leads and opportunities.
• Develop executive-level customer relationships in order to establish an understanding of their business drivers.
• Motivated and self-sufficient individual with a passion for maximizing existing customer relationships, as well as winning new customers.
• Excellent verbal and written communication skills as well as good interpersonal skills obtained from a Business to Business sales background.
• Excellent sales, negotiation and presentation skills
• Strong interpersonal and influencing skills to confidently communicate complex technical issues to successfully encourage customers to expand their product range.
• Resourceful and solution orientated
• Entrepreneurial relationship and business development skills
• Great on the computer

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.