Trainer

Posted 3 Days Ago
Be an Early Applicant
Barranquilla, Atlantico
Junior
Artificial Intelligence • Analytics
The Role
The Trainer will create and facilitate training materials while delivering and evaluating both soft and technical skills training. Responsibilities include coaching learners, maintaining client communication, overseeing training sessions, and providing feedback to enhance performance.
Summary Generated by Built In

Company Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

You are also expected to:

  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM Training for the program.
  • Responsible for self-skilling & certification during periods of un-activity (classroom)
  • Supervise and coach learners in nesting & BQM type environments
  • Facilitate multi-hour product, behavioral or tool change type learning experiences
  • Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Qualifications

Our most successful candidates will have:

  • Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)
  • At least 2-3 years of work experience as a Trainer. Preferably with banking, financial and collections background/experience. 
  • Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
  • Strong English verbal and written communication skills
  • Strategic in developing solutions and process improvements
  • Willingness and ability to work in a shifting or graveyard schedules.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company
HQ: Pittsford (Rochester), NY
39,547 Employees
On-site Workplace
Year Founded: 1986

What We Do

We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

We call it One Sutherland. #MakeDigitalHuman

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