Search the 288 jobs at Sutherland

The role involves developing and managing Azure API services, configuring Infrastructure as a Service (IaaS), and automating workflows using Logic Apps. Responsibilities include handling server administration, patching, and addressing vulnerabilities in Azure infrastructure while ensuring effective API management and integration processes.

As an Applications Processing Associate, you will be responsible for keying in application data, determining eligibility based on guidelines, reviewing appeals, addressing application errors, and clarifying information through customer contact. You will also report potential fraudulent activity and complete special projects as needed.

In this role, you will manage team performance and service quality to enhance customer satisfaction, communicate effectively with clients and team members, develop strategies based on data analysis, identify training needs, and ensure compliance with operational procedures.

The Associate Manager - Team Manager is responsible for driving team performance, mentoring consultants, managing key metrics, and keeping leadership informed about trends. The role requires strong analytical skills, effective communication, and basic technical knowledge in areas including cloud services and computer systems.

As a Subject Matter Expert, you will empower staff through training sessions, conduct remedial training and interventions, maintain client relationships, and ensure new hires are equipped with necessary skills for production goals. You'll partner with management to identify skill gaps and work on training content.

The Quality Analyst is responsible for transaction evaluation, managing service quality, maintaining client communication, and producing effective data-driven strategies. They ensure customer satisfaction by analyzing performance and reporting key information to management.

The Trainer will create and facilitate training materials while delivering and evaluating both soft and technical skills training. Responsibilities include coaching learners, maintaining client communication, overseeing training sessions, and providing feedback to enhance performance.

The Senior Team Manager is responsible for overseeing and coaching Customer Care teams, monitoring performance metrics, handling escalated calls, and collaborating with the Training department. The role focuses on developing team managers, ensuring quality responses to inquiries, and maintaining effective communication across teams.

The Apigee Administrator will manage and optimize API gateway infrastructure using Apigee while integrating with AWS for cloud deployment. Responsibilities include monitoring API performance, ensuring security and compliance, optimizing resources for scalability, and collaborating with cross-functional teams.

The Client Director will manage customer relationships and oversee the implementation of Oracle Fusion solutions, ensuring projects are completed on time and within budget. They will act as a primary contact for clients, providing expert guidance and collaborating with internal teams for seamless delivery.

The Implementation Engineer will design, implement, and support the Genesys platform at Sutherland, focusing on omni-channel solutions and providing technical consultancy. Duties include gathering business requirements, developing monitoring solutions, conducting tests, managing vendors, and mentoring engineers.

The Senior AEM-React Developer will focus on developing and managing websites and templates in Adobe Experience Manager and WebSphere Portal. Responsibilities include custom component design, integration with external systems, performance optimization, and collaboration with design and QA teams to deliver high-quality user experiences.

The Sr Data Power Developer will manage IBM DataPower appliances, develop secure API and SOA solutions, and implement security measures for web services. Responsibilities include troubleshooting, documentation, compliance with standards, team collaboration, and maintaining system integrity through upgrades and automation.

The role involves providing exceptional customer service by handling inquiries, documenting account activities, and ensuring customer satisfaction. You will communicate with customers, upsell products, and solve issues promptly while adhering to company policies and maintaining attendance.

The Sr Java Microservices Developer will be responsible for designing, developing, and maintaining Java/J2EE systems that integrate with external services. Key responsibilities include building customer-facing microservices, utilizing AWS, and automating deployments with tools like Jenkins and Terraform.

As a Loyalty Associate, you will handle non-voice customer service inquiries and focus on preventing customer churn through effective communication. Duties include analyzing customer loyalty data, creating job aids, quality monitoring, and ensuring a world-class support experience while achieving KPIs.

The Associate Manager - Talent Acquisition will lead a team of recruiters, ensuring compliance with hiring procedures and enhancing the candidate experience. Responsibilities include overseeing talent assessment, improving onboarding processes, and managing internal communications.

The Team Manager for Technical Sales will drive performance metrics and manage administrative tasks while developing team members. Responsibilities include enhancing client relationships, maintaining high morale, and generating effective strategies for customer satisfaction based on data analysis.

Sutherland seeks a Quality Analyst responsible for evaluating and documenting customer transactions to ensure information accuracy and adherence to guidelines. The role involves attending calibration sessions and overseeing service quality to enhance customer satisfaction.

The Quality Analyst evaluates and documents customer transactions to ensure accuracy and adherence to processes, focusing on delivering high customer satisfaction and meeting KPI goals. Responsibilities include transaction evaluation, maintaining communication with clients, and participating in calibration sessions to enhance service quality.