The role involves handling sales orders, maintaining customer portals, resolving disputes, conducting MIS reporting, and understanding the order management process. Strong customer orientation, analytical skills, and proficiency in English and German are required.

As a Customer Support Specialist for a virtual meetings platform, you will assist customers with inquiries, basic troubleshooting, and ensuring a superior experience across various channels while maintaining records of interactions.

The Retail Customer Service Associate will engage with customers through email, chat, and voice to identify needs, resolve issues, and provide information regarding services. This role involves effective communication, problem-solving, and maintaining customer satisfaction in a high-volume environment.

The Lead-Customer Service role involves managing business and consumer account inquiries, overseeing accounting records, investigating overdue accounts, and liaising with other departments. The candidate will lead a high-performance support team and utilize strong analytical and leadership skills to address customer inquiries and improve processes.

As an Inside Sales Account Manager, you'll manage a portfolio of small business customers, enhancing their digital advertising performance. Your responsibilities include client outreach, assessing ad performance, and recommending digital marketing products and services. Training is provided to help you develop sales and marketing skills while building strong client relationships.

The Vice President - Client Development Executive is responsible for driving business development and sales activities within the Finance & Accounting sector, generating new business, and nurturing relationships with C-Suite executives. The role emphasizes consultative selling, creating value propositions, and leveraging technological insights to meet client needs while achieving revenue targets.

The Lead Credit Analyst will analyze issuers through financial analysis and assessment of industry positioning. Responsibilities include building financial models, authoring credit reports, identifying investment risks, and monitoring portfolio performance. Strong communication skills and the ability to work under pressure are essential.

As a Training Manager, you will develop and evaluate training programs focused on soft and technical skills. Responsibilities include conducting needs analysis, designing learning objectives, managing relationships with clients, conducting assessments, and delivering training sessions while ensuring continuous improvement and alignment with business goals.

The Sales & Tech Lead/SME will manage performance and service quality to ensure customer satisfaction and revenue goals are met. Responsibilities include client communication, strategy development based on data analysis, identifying training needs, and ensuring compliance with operational procedures.

The Team Manager will lead a technical sales team, focusing on driving performance metrics, managing team dynamics, resolving client issues, and ensuring high service quality. Responsibilities include administrative management, strategic decision-making based on data analysis, and fostering team morale through motivation programs.

As an Account Manager at Sutherland, you will strengthen client relationships, implement strategies based on data analysis, improve processes, manage performance quality, and identify training needs for staff. You'll work independently, emphasizing employee experiences and effectively managing multiple business operations.

As a Customer Service Consultant, you'll be the main point of contact for inbound calls, providing exceptional customer service by responding to inquiries, processing payments, and performing general account maintenance, along with opportunities for up-selling products and services.

As a Customer Service Consultant at Sutherland, you'll serve as the primary point of contact for customers, responding to inquiries, processing payments, and maintaining accounts while providing excellent service and potentially upselling products.

The GTI Specialist is responsible for providing top-notch customer support for the maintenance and repair of desktops, laptops, and mobile devices, troubleshooting core infrastructure issues, and ensuring user account management while strengthening relationships across IT teams and service delivery programs.

As a Document Verification Specialist, you will review and validate customer documents, assess potential risks, maintain organized records, collaborate with departments for issue resolution, and ensure compliance with KYC and AML regulations.

As a Reports Analyst, you will create daily, weekly, and monthly reports, work with MS Office applications, and enhance reporting processes. Strong analytical and communication skills are essential to meet client requirements and improve efficiency.

The Team Manager will lead and motivate a high-performance support team, ensuring customer satisfaction by managing performance and service quality, establishing communication with clients, analyzing data for effective strategies, identifying training needs, and ensuring operational compliance.

The KYC Analyst will verify customer identities, assess risks related to profiles and transactions, monitor transactions, escalate suspicious activities, ensure compliance with Anti Money Laundering laws, maintain accurate records, and improve processes while safeguarding sensitive information.

The Back-Office Support Specialist at Sutherland ensures an outstanding customer experience by reviewing documents, evaluating transaction risks, monitoring transactions for unusual activity, and securely handling sensitive information. This role requires attention to detail and basic computer skills, including MS Office and Google Suite proficiency.

The Client Engagement Director will manage customer relationships, oversee project implementations, and provide advisory services with a focus on Oracle Fusion applications. This role requires driving customer satisfaction through effective account management, program oversight, and collaboration across various teams to ensure successful digital transformation engagements.