Search the 297 jobs at Sutherland

As a Technical Support Advisor, you will assist customers with inquiries related to accounts, subscriptions, and technical issues involving antivirus software, ensuring a high-quality customer experience and providing effective solutions.

As a Spotify Customer Service Expert, you will provide email support to customers, assisting with account inquiries, payment issues, and troubleshooting. The role involves answering frequently asked questions and providing solutions in a positive, helpful manner.

As a Technical Support Engineer, you will provide exceptional technical support for IoT devices and web applications. Responsibilities include communicating complex information clearly, collaborating with various teams, and implementing innovative solutions to resolve customer issues.

This role involves managing a team of Consultants, driving performance to meet KPI targets, mentoring team members, and reporting trends and feedback to leadership, while also contributing to organizational initiatives.

The Training Specialist will develop and deliver technical training programs, assess skill gaps, and create engaging e-learning content. Responsibilities include evaluating training effectiveness, collaborating with experts, and providing post-training support. The role also involves tracking training metrics and continuously improving training methodologies.

The Quality Analyst will ensure high performance delivery across quality parameters by auditing interactions, conducting feedback sessions, analyzing data, and providing recommendations for improvement. This role also emphasizes customer experience and supports continuous training and development for team members while adhering to internal policies and compliance standards.

The Manager - Accounting will lead the accounting team, ensure compliance with GAAP, prepare financial statements, and manage financial reporting and audits. This role will also involve developing accounting procedures and supporting strategic business decisions with financial insights.

The Accounts Payable Specialist will manage invoice processing, payments, vendor reconciliation, and oversee team operations while ensuring effective stakeholder management. The role requires strong analytical and leadership skills to improve processes and resolve issues, alongside proficiency in English and Japanese.

As a Spotify Customer Service Expert, you will provide email support, answer FAQs, assist with account and payment issues, and troubleshoot problems. This role emphasizes strong communication and customer service skills in a multilingual environment.

The Accounts Receivable Specialist will handle cash applications, customer account updates, and resolve payment discrepancies. This role requires working with clients and stakeholders to ensure accurate financial processes while meeting deadlines and improving internal methods.

The Customer Care Team Manager oversees a team of at least 10 associates, driving service improvement and maintaining quality standards. They handle hiring, scheduling, and implement training programs while coaching team members for professional growth.

The Junior Software Engineer will collaborate with clients, perform technical analysis, and maintain digital supply chain applications, leveraging skills in .NET and SQL to deliver high-quality software solutions.

The Pre-Sales Manager is responsible for strengthening client relationships, developing effective strategies, and managing proposals and presentations. The role requires a strong understanding of supply chain systems, people management, and analytical skills to improve process efficiency and ensure customer satisfaction.

The Tech Support Advisor provides customer support for antivirus software, managing inquiries related to accounts, subscriptions, and technical issues. They resolve software-related issues, guide customers through installations, and ensure customer satisfaction by efficiently addressing concerns.

The Quality Analyst evaluates and documents customer transactions to ensure adherence to processes and guidelines, aiming for high customer satisfaction and employee engagement. Responsibilities include auditing transactions and participating in calibration sessions, along with communicating insights and managing performance quality.

The Sr. Associate role involves monitoring real-time performance queues in a call center, ensuring contractual KPIs are met, preparing performance analysis reports, and coordinating with supervisors to address performance issues. Candidates must have good communication skills and some experience with MS-Excel and call center metrics.

The Full Stack Engineer will develop software solutions according to business requirements, manage the software production lifecycle, perform code reviews, document processes, and collaborate with teams across time zones.

The Team Manager will oversee a team of 20-23 consultants, ensuring high-performance through performance management, administrative responsibilities, and maintaining customer satisfaction. Key duties include team development, managing service quality, and producing effective strategies based on data analysis.

The Associate - Sales - Transaction Associate role involves interacting with customers through voice calls and chats, focusing on international sales, upselling, and cross-selling. The position requires excellent communication skills and the ability to handle technical queries. Candidates should be able to work in rotational shifts, predominantly at night.

The position involves maintaining customer records, ensuring professionalism with clients, and establishing rapport with callers. The role requires upselling and cross-selling in the hospitality sector, along with excellent sales skills and knowledge of traveling software.