Responsibilities :
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JOB PURPOSE/MISSION/SUMMARY:
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Reconciles Billing and Shipment Reports for MPS Agreements that requires Toner Reconciliation Report
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Validation of Billing information
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Invoiced usage charges generated from SAP/Siebel which corresponds to Agreements Bill timing
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Validation of Shipments
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All toners shipped & returned for both color and black, coverage is based on the bill/invoice timing.
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Accurate uploading of Shipment and Billing report in UPS Uploader Tool
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Upload formatted shipment report
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Upload formatted billing report
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Verify errors (cartridges not uploaded or billing errors)
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Generation of Toner Rec Reports (CM0180 and CM0185)
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Validate Accuracy (Check Billed Usage Volume, # of Assets, Validate # of cartridges against shipment report, Check for any Errors: No Toner Cartridge Contract, No Cartridge Cost Found, Mapping Error,
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Compare CM0180 and CM0185 (Pages Shipped, Pages Billed, Toner Rec Amount, Validate Cost Per Pages against Billing Report
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Update Toner Rec Country files and Post in Imagenow or Lotus Notes
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Uploads pertinent reports like MP0072-Shipment Report, SAP Billing Reports/Manual Billing reports, CM0180 and CM0185 Toner Rec Summary Reports, Country Overview as references of the Toner Reconciliation
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Uploads CM0185 in MS Access as TREC Database/Repository
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Able to provide Serial Number Level TREC reporting
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Able to provide Toner Reconciliation Trend Analysis
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Able to provide Bill Due invoices as stipulated in the customer contract
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Works with inter-dependent teams to complete Toner Reconciliation Calculation
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Billing Team/COM/Invoicing Team–for Manual Billing Reports, Customer Invoices specifics
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Customer Set-up Team – for error/issues encountered in UPS Uploader and TREC Admin, Cost per page validation, Contracted Coverage Percentage (anything related to Set-up in TREC DB)
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Consumables Management Team – shipment adjustments or returns
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System issues with Business Systems Support
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Provides and tracks MPS Agreements (Newly created, Expired or moved to new Agreement)
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Monitor Invoice approval on a daily basis and ensure Huddle Board (tracker) captures all status of TREC Calculations
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Ensure that Toner Reconciliation Set-up is consistent with what is in the MPS Contract
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Provides information, resolves customer issue and revenue affecting issues pertaining to Toner Reconciliation through various channels.
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Readily answers customer queries received via email/chat/WWTT
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
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College/University degree in Industrial Engineering, Computer Engineering, Information Technology, or related courses
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Experience in working with worldwide teams, reporting, and/or data management is preferred but not required
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