Terminal OT/IT Onsite Support Engineer

APM Terminals

Rijeka Gateway d.o.o. (RGW), a joint venture between A.P.Moller-Maersk Group through APM Terminals and ENNA Group through ENNA Logic, is reaching the final stage of the big project: building the high-tech Rijeka Gateway Terminal.

We've worked hard to make it happen, and soon we'll start running the new container terminal. Our main goal now is to make sure everything runs smoothly when we kick off operations. Come join us as we get ready to bring top-notch terminal services to Rijeka, benefiting our shareholders and the whole area.

The purpose of this position is to:

Provide end-user support and day-to-day support while taking care of maintenance of terminal’s IT/OT infrastructure and assets where it requires hands-on activities, ensuring optimal delivery of technology services for the business within the agreed service level.

Principal accountabilities:

• End-user support services to agreed service levels.
• Providing support and maintenance of local IT/OT infrastructure requiring hands-on intervention, to agreed service levels and in collaboration with the regional IT service delivery team.
• Local IT / OT assets to stay within warranty and vendor support.
• Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.
• Provide support, conduct maintenance, resolve incidents, and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
• Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs.
• Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management.
• Install and replace end user and IT/OT infrastructure hardware devices.
• Resolve incidents within agreed service levels.
• Provide support to the IoT & Automation team if needed.
• Participate in regional CAB.
• Comply with the company’s HSSE regulations, policies, and practices.
• Execute other tasks assigned from time to time by management or immediate supervisor related to the development or execution of the business of the company.

Reporting and Scope:

• The position reports to IT Manager.
• Geographical Scope: Rijeka, Croatia.

Critical Qualifications/Skills/Experience:

Experience:

• Preferably 3 years of IT or automation experience.
• Experience in the industry, or international environment is a plus.

Skills:

• Knowledge of end-user software and devices.
• Knowledge of local IT and OT infrastructure components.
• Experienced at working according to industry standard ITSM practices.
• Communicative – able to translate between technical and user language.
• Problem solving skills.

Education

• University degree in Computer Science, or related field (Equivalent education and work experience may be substituted).

If you have been reading so far, we are glad to see you are interested. If you see yourself in this role and are keen to join our journey to become the Terminal of the Future, we look forward to hearing from you!

Our recruitment process: If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager in detail. Every candidate will receive feedback. #LI-DNI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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