Telesales Enterprise

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.
Position Summary:
Sells or renews the company’s products and/or services via telephone or electronic means to assigned territory, industry, or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities. Have technical knowledge of products, systems and services. May be responsible for large, diverse, complex territories and/or products. May overlay to the field sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared with the field. Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested. Has thorough knowledge of company products, systems and services. May direct customers to website or other company resources for information. May act as sole sales representative for assigned territory, industry, accounts, and/or products. May establish and maintain relationships with channel partners. Represents the company to the customer and the customer to the company in all sales-oriented activities. Focuses on acquiring new customers and retaining and growing an existing installed base of customers. Minimal business travel or work outside office required. Support back end activities such as order processing, quotation generation, delivery follow up etc.
What you bring to the role:
Recognized skilled specialist in job area. May be responsible for leading daily operations. May train, delegate and review the work of lower level employees. Problems typically are not routine and require analysis, judgment and initiative. Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
Provides administrative or technical support at a specialist level. Incumbents are highly proficient in a broad range of activities related to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
Incumbents independently perform a wide range of complex duties under general guidance from supervisors. Known in the department/group as the “knowledge base” of information. Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
Two year college degree or equivalent experience and minimum five years’ functional experience. OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
 

Responsibilities

- Achievement of individual and group sales quotas: To handle sales enquiries over the telephone, for IT products and update customers of current promos.
- Order processing: Ensuring that customer’s orders are processed and delivered to customers on a timely basis.
- Active accounts: Maintain a set number of active reseller accounts
- Phone calls: Handle inbound and outbound calls and follow up on sales opportunities to ensure sales closure.
- Active markets: sell Company’s range of products to reseller base
- Track all sales calls, analyze sales activities and provide feedback on market competition, pricing etc.
- Work and communicate closely with outdoor Sales & Product team on daily sales activity and progress
- Prepare quotation to resellers and handle specific stock requests for customers’ requirements
- Ensure timely follow up on inquiries? To prepare daily call out report, feedback & pass down reseller needs to Product Team
 

Requirements

- Diploma/Degree in Business/Marketing/IT or an equivalent discipline
- At least 2-3 years’ experiences as Telesales representative or other related sales/customer service firled.
- Sound knowledge and passion in IT industry/ products/ solutions an added advantage
- Work experiences or knowledge related in B2B, digital, IT, telecommunication and technology is preferable
- Passion to work in the technology industry
- Good Telephone manner skills
- Good Service mind and communication skills with both internal and external customers
- Strong interpersonal and negotiation skills
- Proactive and target oriented
- Good command of English both in writing and speaking
- Computer literacy: MS Offices