Technology Support Specialist

About Us
Founded in 2013, Oliva Gibbs is a client-focused law firm that specializes in serving oil and gas companies nationwide. With offices strategically located in Houston, Columbus, Lafayette, Midland and Oklahoma City, we advise a diverse range of clients – from Fortune 500, integrated oil and gas companies to private equity backed startups and mineral rights companies. Committed to excellence, we have ambitious 5-year goals and are actively seeking a highly motivated and capable Technology Support Specialist to join our team in Houston, TX.
We Need Your Drive and Precision
Are you a detail-oriented, service-minded professional with strong technical skills? This role offers the opportunity to work in a collaborative team and contribute to the seamless operation of our IT systems, ensuring optimal user experience and security across the organization. You will thrive in a dynamic, small office environment where you will be part of a mid-size energy law firm positioning you for growth and development opportunities. If you are passionate about providing a team with invaluable support while ensuring the delivery of exceptional service– we want to hear from you!
Key Responsibilities
Technology Support Specialist

• Provide timely and effective technical support to internal users, troubleshooting hardware, software and network issues
• Manage and maintain SharePoint environments, including user permissions, site management, and document storage
• Conduct regular phishing tests and security awareness training to ensure employees are well-versed in identifying potential threats
• Assist with the setup and configuration of new office locations, including network infrastructure, hardware installation, and software setup
• Handle IT administration tasks such as user account management, permissions, and device configuration across various platforms
• Document and track support requests, solutions, and technical procedures to maintain an organized and efficient support process
• Collaborate with other teams to identify and resolve ongoing IT issues, contributing to system enhancements and improvements
• Assist with disaster recovery and data backup operations to ensure system reliability
• Participate in IT projects, onboarding, offering support for system upgrades, migrations, and new technology implementations

Position Requirements

• 2 to 3 years of hands-on experience in IT support or a related technical role. Prior experience working in a law firm or professional services organization is preferred 
• Proficiency with SharePoint, including site management, document libraries, workflows, and permissions
• Experience with phishing test platforms and conducting phishing awareness campaigns
• Strong knowledge of IT administration tasks, including managing user accounts, permissions, and software installations
• Hands-on experience with setting up new office environments, including networking, hardware installation, and user provisioning
• Solid understanding of IT troubleshooting techniques and problem-solving skills
• Familiarity with network protocols, operating systems (Windows, MacOS), and other IT tools
• Ability to manage multiple tasks and projects simultaneously with attention to detail
• Excellent communication skills and the ability to provide clear, user-friendly support
• Ability to handle sensitive and confidential information with discretion

Software Application Experience

• Active Directory, O365 including OneDrive, SharePoint, etc.
• VPN
• Windows OS & Mac OS

What We Bring

• Excellent benefits including healthcare (health, dental, vision and more) and additional insurance options, flex holidays and 401K match program
• Quarterly, team-based bonus system (beginning in the first full quarter of employment)
• A commitment to employee satisfaction and a culture that values our employees lives inside and outside of the office with options for a hybrid work environment and a progressive PTO policy

Core Values
Our core values include an unparalleled client experience, a passion for learning and a culture of collaboration. Each value is embraced and built on as a team and for individuals. Our team members take pride in our core values and are tasked with upholding them. We feel these values encompass what we strive to be as a firm for our clients and employees.
Oliva Gibbs LLP is committed to providing a work environment free from discrimination and harassment. It is our policy to comply with all applicable federal, state, and local laws prohibiting employment discrimination. All employment decisions are based on business needs, job requirements, and individual qualifications without regard for race, color, religion, sex, sexual orientation (including gender identity and/or expression), pregnancy, national origin, age, disability, veteran status or any other factors protected by the laws or regulations in the states where we operate. We are committed to supporting a variety of recruiting initiatives to continue building a diverse and inclusive law firm and legal profession.