Technology Enterprise Administrator

THE FIRM

At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine’s “100 Best Companies to Work For©” for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.

JOB DESCRIPTION

The Atlanta office of Alston & Bird is looking for an experienced Technology Enterprise Administrator to join the Legal Technology and Discovery Services group. Under limited supervision and according to established policies and procedures, perform a variety of duties to support the Alston Discovery department and firm with the installation, deployment, operation, administration, upgrade, and maintenance of the firm’s two Relativity environments.  This includes consulting with members of Alston Discovery, practice group attorneys, and clients to resolve issues related to Relativity, assisting in the evaluation and maintenance of our Relativity on-premises (Relativity Server) and cloud-based (Relativity One) environments, and maintaining positive contact with team members, members of IT, clients, and third parties while maintaining confidentiality of client matters.

ESSENTIAL DUTIES

• Assist the Technology Enterprise Manager in management of all Technology tools used by Alston Discovery. Primarily our on-premises Relativity Server environment and our cloud-based RelativityOne environment, Task Management software (Is-A-Task), and Concordance (end-of-life).

• SQL DBA experience, Relativity Certified Administrator (RCA) or significant relevant experience

  • Familiarity with Relativity Server Infrastructure

  • Familiarity with Relativity SaaS:  RelativityOne

  • Write and execute basic SQL queries to retrieve, update or validate data in the Relativity SQL databases.

• Work with the Technical Enterprise Manager to provide technical support to Alston Discovery/ LTCS:  i.e., Technology Project Managers, Project Analysts, Staff Attorney’s and Relativity users in troubleshooting, problem identification and resolution of Relativity issues.

• Reviewing Relativity documentation prior to upgrades to prepare environment to limit issues.

• Work to support Technology Enterprise Manager in annual Relativity Server environment upgrade.

  • Includes assisting with change management tasks and planning.

  • Review Relativity documentation prior to upgrades to prepare environment to limit issues.

  • Create and manage upgrade documentation.

• Creating and managing annual system documentation, including assisting with

  • Ticket management for IT tickets assigned to LTCS.

  • Software audit documentation

  • Disaster Recovery/BIA planning documentation, etc.

• Assisting Technical Enterprise Manager to optimize agent and processing configuration to maximize performance.

• Monitoring infrastructure to ensure optimal performance and reporting issues to the Technical Enterprise Manager.

• Assisting Technical Enterprise Manager in keeping all software associated with Relativity up to date.

• Assisting in the maintenance of the Relativity test environment.

• Assisting Technical Enterprise Manager in troubleshooting and resolving Relativity end user issues.

• Being an additional resource for Alston Discovery on Relativity functionality and infrastructure.

• Work with firm’s IT department to assist with back-end maintenance of Relativity environment issues.

• Work often requires more than 40 hours per week to perform the essential duties of the position and will require irregular hours.

SKILLS NEEDED TO BE SUCCESSFUL

• Strong attention to detail, follow through, responsiveness and customer service skills.

• Role would need to attain: Relativity Certified Administrator (RCA) Certification (training provided)

• Strong communication skills, both verbal and written

• Strong project and time management skills

• Ability to comprehend and interpret verbal and written concepts to facilitate the accurate completion of a task.

• Ability to make sound decisions in the absence of clear instructions.

• Ability to establish effective working relationships throughout the Firm and with outside contacts.

• Strong command of the English language and legal and technical terminology

• Excellent organization skills to successfully manage multiple projects simultaneously.

• Operate standard office equipment such as computers, photocopiers and fax machines.

• Familiarity with basic computer applications (e.g. MS Word, Excel, etc.)

EDUCATION AND EXPERIENCE

• A minimum of a four-year bachelor’s degree in computer science or information systems

• Previous experience of 4 or more years of Litigation support experience in a law firm or e-discovery vendor, or commensurate IT support within a corporation

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.

Professional business references and a background check will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact us at [email protected].

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.