Technology Adoption Specialist

Role Summary:

The Technology Adoption Specialist role is responsible for evangelizing GTT Products and Services internally and with key strategic clients and partners. The specialist will act as a key conduit between the Product and Technology team, GTT customers and the customer facing teams that support them.

Job Scope/Supervision:

This role collaborates with various departments at GTT, to include, but not limited to, product management, product engineering, sales, solutions and professional services.

Duties and Responsibilities:

• Actively facilitate GTT Technology Adoption by current and new GTT customers.
• Act as an evangelist for GTT Products and services internally and externally
• Support the upskilling of GTT customer facing teams with the adoption of new technologies and platforms
• Provide additional product and sales support in key focus growth areas for GTT including Managed Security, SD-WAN, public cloud and compute
• Work alongside GTT sales teams on key strategic customer and partnership opportunities across Enterprise, Indirect, Public Sector, and Wholesale channels.
• Meet with strategically important GTT customers, prospects and partners to present and discuss the GTT Product and Technology strategy
• Contribute to GTT’s product strategy, to meet business objectives, including identifying market opportunities and defining product plan.
• Support innovation within the portfolio and across divisions to ensure competitive market positioning, pricing, technology, and product structure.

• Staying up to date with industry trends and competitor activities to inform product decisions and maintain a competitive edge.
• Conducting market research and analyzing customer feedback to inform product decisions.

Required Experience/Qualifications:

• 6+ years’ experience in a telecoms/managed services environment, in any of the following functional areas:
  • Product Management
  • Sales
  • Technical Pre Sales
  • Professional Services
• Understanding of the managed networking, security and compute market, including experience with: SD-WAN, Cloud Security, ZTNA, NFV, public cloud, containerization
• Understanding of enterprise networking, security and compute requirements, with experience of interacting with C-suite contacts in global enterprises
• Experience in delivering technical training to sales organizations

• Professional/technical certifications, e.g. CCIE, CISSP, CISM preferred

Core Competencies

• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Customer Behavior and Preferences: Knowledge of customer behavior and preferences; ability to predict and motivate the behaviors and preferences of existing and desired future customers, and tailor products to meet their needs.
• Competitive Environment: Knowledge of business market concepts and principles; ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.
• Marketing Strategy and Positioning: Knowledge of market research, segmentation, and channels; ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.
• Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.