Technical Writer

About the Job: 

LaunchDarkly is looking for someone to join our small-but-mighty docs team. This is a high-impact role for a senior individual contributor. The docs team sits in the Developer Experience section of the Technology org. This position reports up to the technical writing manager.

This role is on the “technical” end of “technical writer.” Successful applicants will be able to write code samples in various languages for our SDK docs and technical guides, and contribute meaningfully to the review and oversight of all forms of technical content. You may have been a software developer or other kind of engineer, or you may have a CS or other technical degree. But you’re not just a technical hire–if you’re a good fit for this role, you’ll care deeply about the power of the written word and what makes a great reader experience. You’ll be a motivated self-starter who is able to collaborate cross-functionally, give and receive feedback gracefully, and support other team members as they learn and grow.

In this role, you'll contribute to LaunchDarkly’s product, SDK, and API documentation, as well as other technical content. You'll help us tackle some of the documentation problems of a mid-stage startup, like creating processes to help the docs team work effectively with a high-velocity product org, exploring ways to improve our existing content with LLMs and AI, and shipping some of the best docs around.

This is a fully remote position. You can live anywhere in the US, but must be able to travel to the San Francisco Bay Area at least once per year.

Responsibilities:

• Leverage your diverse skill set to write, edit, maintain, and enhance comprehensive documentation for LaunchDarkly products, APIs, and SDKs. This includes creating procedure-based documentation, crafting use-case-driven narrative guides, and addressing complex technical topics informed by engineering contributions.

• Collaborate closely with product managers, developers, designers, and cross-functional teams to develop clear, concise documentation for new features and integrations.

• Drive improvements by scoping, planning, and executing site upgrades in collaboration with the documentation team.

• Partner with support, developer advocates, and product and engineering stakeholders to proactively address customer pain points, driving continuous documentation improvements.

• Respond to user feedback swiftly and effectively, ensuring documentation aligns with organizational goals and consistently meets user needs while evolving with product advancements.

Qualifications:

• You must have very strong writing and editing skills.

• You must have 7+ years of technical writing experience and/or a degree in a tech field or related industry. Don’t panic about this part–your experience is more important than any specific job title you’ve had.

• You must have a strong technical background, possibly as a software developer. This role will require you to write and review code as well as documentation.

• You’re excellent at distilling technical and UX requirements into documentation plans and deliverables. You do not need an outline handed to you–you can take your notes from a team meeting and act on them on your own.

• You’re equally strong working on your own or in a friendly, collaborative, close-knit team.

• You must be conversational in Markdown and/or HTML, Git, GitHub, common CI/CD tools, and workflows based in version control tools.

• You must have some familiarity with AI-based code and content management tools, like Copilot, Cursor, or Claude.

• You must have some familiarity with Postman and OpenAPI specifications.

• Proficiency in any modern programming language is a plus.

Pay:

Target pay ranges based on Geographic Zones* for Level P3:

• Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $114,000 - $150,000**

• Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $103,000 - $135,000**

• Zone 3: All other US locations: $97,000 - $125,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.