Technical Writer

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.

What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

Challenges You'll Solve

At Red Canary we strive to do what's best for our customers, which means documentation is an important component of our products. As a Technical Writer, the documentation you create and maintain will ensure that our customers, partners, and other users are empowered by a seamless and sensible product experience.

Red Canary builds deep partnerships with security telemetry providers, creating incredible outcomes for our customers. You’ll plan, write, and publish customer-facing user manuals and reference documentation to clearly and effectively explain how Red Canary solutions are used and benefit customers. Working across multiple teams, you’ll contribute to the help center used by all Red Canary teams, partners, and customers.

What You'll Do

• Develop a deep understanding of Red Canary’s products and services.
• Translate complex product information into simple, engaging, high-quality documentation.
• Drive the entire document creation lifecycle to plan, write, format, edit, review, proofread, and publish procedural and technical content for technical and non-technical users.
• Assist in the development and deployment of content tools, workflows, and processes.
• Provide feedback regarding Red Canary technical writing standards and processes.
• Pivot gracefully to meet the needs of the business within your area of responsibility.
• Focus on continuously improving your writing, relationships, and workflows.

What You'll Bring

• 3+ years of Technical Writing experience.
• Demonstrated ability to write consistently and professionally, following accepted Technical Writing principles, practices, and standards.
• Solid understanding of help authoring tools and basic HTML/CSS.
• Experience capturing, editing, and maintaining screen images.
• Skill to produce professional-looking flow, process, and entity relationship diagrams.
• Capacity for self-direction and ability to work with minimal supervision to systematically discover, draft, and execute on product documentation needs.
• Ability to work as an embedded resource within multi-disciplinary design and development teams.
• Deep sense of personal responsibility and willingness to act as a content gatekeeper to ensure the excellence of all Red Canary product documentation.
• Comfort working in a continuous release software development paradigm where unexpected product needs may arise.
• Keen eye for detail.

The targeted base salary for this role is $78,600 - $100,000 per year. This role is also eligible for participation in the company's bonus program, and eligible for a grant of stock options, subject to the approval of the company's board of directors. The application deadline is January 24th, 2025.

Benefit Highlights:

- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.

- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.

- Fertility Benefits: All new hires are eligible for benefits as of their first day.

- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 

- Paid Parental Leave- Full base pay to bond/care for your new child.

- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 

- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.