ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Do you have a passion for financial technology and a talent for turning complex ideas into clear, engaging content? We are seeking a talented and skilled Technical Writer to join our team in Kuala Lumpur, Malaysia.
In this role, you will create comprehensive, user-centric content that drives the adoption and usage of Swift’s products and services. You will be an advocate for the user, ensuring that product and service information is designed and developed to enhance usability and clarity.
You will work alongside a dynamic, international team who are fully responsible for end-to-end delivery – from customer engagement to operations. At Swift, we embrace an agile approach, continuously adapting to drive technological innovation.
This position offers a unique opportunity to expand your expertise, build valuable connections, and grow your knowledge through Swift’s global platform.
What to expect
Develop user-centric knowledge assets
Create and deliver high-quality content that meets the needs of specific users, and aligns with the customer’s journey and knowledge progression. Collaborate with subject matter experts to ensure all content is accurate and relevant.
Drive continuous improvement
Engage with customer-facing teams to gather customer feedback on deliverables. Leverage analytics to generate insights on consumption of knowledge assets. Collaborate with stakeholders to drive data-driven improvements.
Foster team awareness and focus
Align with best practices, maintain awareness of peer’s deliverables, and stay focused on shared goals.
Work transparently and ensure governance Work in a transparent and auditable manner, maintaining accountability and governance security across your deliverables.
What will make you successful
- Experience in writing information about technical, legal, or financial subjects for a specific audience type is an asset.
- Possess a degree in English, Technical Communications, or a computing-related discipline.
- Team player, with good communication and interpersonal skills.
- Willing to learn about technology products and services.
- Willing to collaborate in an agile development environment.
- Able to work under deadlines, and to follow best practices.
- Work quickly and accurately within strict time constraints.
- Excellent writing skills in English.
- Ability to chunk and organise information for an audience type.
- Experience with these tools and operating systems is desirable: Microsoft office Suite, Windows, Linux, UNIX, Adobe Acrobat, Acrolinx.
- Familiarity with Adobe Experience Manager or another component content management system (CCMS) is a bonus.
- Knowledge of Oxygen XML Editor, other XML or HTML editors, and DITA are a bonus.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Top Skills
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
