Job Description
We are looking for an experienced Product Documentation Technical Writer to author, edit, and/or review Procore product documentation content and backlog requests.
In this role, you’ll monitor and fulfill content requests via Jira Service Desk Tickets as well as develop new content based on planned product releases. You’ll research and translate technical information into knowledge articles and/or web-based content for both nontechnical and technical users.
You’ll plan, develop, create, write and edit operational, instructional, maintenance and/or test product content. You may also produce content for embedded user assistance as well as engineering processes and specifications. You recommend formats responsive to technical and customer requirements and produce content that conform to the company documentation and quality assurance standards.
As a successful Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have proven, strong writing skills and the ability to synthesize technical content from a subject matter expert and create content that clearly explains the topics and tasks to end-users based on their persona.
This position reports into the Manager, Documentation and will be based remotely out of Procore’s Bengaluru, India Office. We’re looking for someone to join us immediately.
What you’ll do:
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Create user guides, tutorials, FAQs, diagrams, technical overviews, and in-product help content
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Test both the product and its documentation for accuracy and consistency
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Develop relationships with Product Managers and stakeholders for assigned tools
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Work on inbound content request tickets via Jira Service Desk
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Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
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Use a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
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Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
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Maintain regular communication and synchronization with the Manager of Documentation
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Collaborate closely with internal and external stakeholders to address and resolve specific issues
What we’re looking for:
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Bachelor’s degree or equivalent experience in English, Technical Communication, or other writing capacity (in English)
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2+ years experience working as a Technical Writer or similar job role
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Ability to analyze and synthesize complex content
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Excellent writing and proofreading skills, including Plain English
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Experience with a content management system (CMS) and familiarity with xml or markup language
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Strong technical aptitude with an ability to quickly learn new concepts and tools
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Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
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Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
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Track record of effective collaboration with various stakeholders in a fast-paced, work environment
Work samples required.
Additional Information
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] to discuss reasonable accommodations.
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What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports.
Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow.
To learn more about Procore and how you can build what comes next for your career, visit us at https://www.procore.com/jobs.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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