Technical Writer

Location: Durham, NC

Job Summary

Reporting directly to the Manager of Technical Support, the Technical Writer will craft clear, concise, and comprehensive documentation for our OEMs, Heritage and New Products. Your primary objective will be to communicate complex technical concepts effectively to diverse audiences, including end-users, engineers, and project managers. You will work closely with product teams, developers, and subject matter experts to gather information and ensure that your documentation aligns with user needs and industry standards. Your writing will play a vital role in the user experience, enabling users to fully leverage our products and reducing the need for customer support.

Job Responsibilities:

• Create user manuals, guides, and help documents for our OEMs, Heritage and New Products.
• Collaborate with developers and product managers to gather technical information
• Review and edit documentation for clarity, grammar, and accuracy
• Maintain a consistent documentation style and format across all materials
• Research to understand complex technical concepts and translate them into easy-to-understand language
• Update existing documentation based on product updates or user feedback
• Develop and maintain content for online help systems and FAQs

Supervisory Responsibilities: N/A

Education and Experience:

• 4-year degree in technical writing, engineering, computer science, or a related field with 2+ years related experience or Associates degree or Certification in technical writing, engineering, computer science, or a related field with 5+ years related experience, or an equivalent combination of education and relevant experience
• Mechanical, electrical, and software knowledge or experience is a plus.

Competencies (Skills, Knowledge and Abilities):

• Proven experience as a technical writer or in a similar role.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficiency in authoring tools (e.g., Adobe FrameMaker, Illustrator, Photoshop, CAD models, Sangit editor, MS Paint, and MS Office).
• Knowledge of technical writing standards and best practices.
• Ability to learn new technologies quickly and adapt to changing requirements.
• Strong attention to detail and commitment to quality.
• Knowledge of content management systems (Teamcenter, SAP, or Salesforce).
• Strong Technical Expertise.
• Strong Editing and Proofreading skills.

Mental/Cognitive

• Requires reading; math; weighing and/or measuring; conducting research; analyzing and drawing conclusions; developing and implementing plans, procedures, solutions

Physical

• Requires standing and walking; lifting to waist up to 50 pounds
• Requires using hands to finger and feel; stooping, kneeling, crouching, or crawling; reaching with arms and hands
• Requires sitting, talking, and hearing
• Requires close, distant, color, and peripheral vision; depth perception
• Work is performed in a controlled office and manufacturing environment; noise is within acceptable safety levels; work is sometimes performed in cramped areas; paper dust is prevalent; cleaners and solvents are used to clean machines.

Travel:

• Moderate (up to 20 days) travel may be required

NOTE: This job profile describes the duties and requirements of the position. Essential duties and requirements are highlighted with a plus (+) symbol. Requirements stated are representative of minimum levels of knowledge, skills and/or abilities required to successfully perform the job. The employee may be asked to perform other job-related duties as required.

Bell and Howell does not require full vaccination at most sites. However, those customers that do require full vaccination against COVID-19, it is required to provide documentation prior to hire. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are offered a position with our company, we have an accommodations process in place for those requests.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.