Position Summary...
What you'll do...
Did you know that as the largest retailer on Earth, 90% of the US population is located less than nine miles from a Walmart store? At Walmart Global Tech, we're redefining the future of retail! The Walmart Global Tech team is building enterprise-grade technology platforms that are transforming the way people shop. We’re also externalizing our applications so other companies can leverage those same innovative technologies.
This role requires a mix of technical aptitude, significant API and developer-facing documentation experience, communication skills, deep knowledge of grammar and punctuation, as well as strong project management skills. This is a hybrid role, in our Sunnyvale office, supporting a global team.
Responsibilities...
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Gather information, interview subject matter experts (SMEs), and conduct research.
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Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
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Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
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Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
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Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
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Participate in the team’s efforts to establish API documentation style and process guidelines.
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Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
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Make recommendations to help the team choose the best API documentation writing and publishing tools.
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Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
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Provide peer reviews and coaching for team members.
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Track and report project schedules and assignments while working toward set deadlines.
Education and Experience Qualifications...
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BA/BS in Computer Science, Software Engineering, or a relevant area
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15+ years of experience in technical product documentation
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10+ years of experience in developer-facing API documentation
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5+ years of developer experience
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Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS
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Knowledge of API technical concepts, webhooks, authentication, and authorization
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Proficiency in extracting SME knowledge and communicating it in a meaningful way
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A passion for understanding the end-user’s needs
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Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
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Knowledge of technical writing standards and the ability to adhere to a style guide
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A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization
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Excellent writing skills and the ability to make complex topics easy and engaging
Nice to have...
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Experience with JIRA, Confluence, and ReadMe
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Portfolio of API documentation created in previous roles
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Experience with API documentation for marketplace platforms
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-04397:The annual salary range for this position is $143,000.00-$286,000.00
Bentonville, Arkansas US-10735:The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in media and content creation, design, communications, or related area and 4 years’ experience in content creation, knowledge management, UX content design, or related area. Option 2: 6 years' experience in content creation, knowledge management, UX content design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Content creation, knowledge management, UX content design or related area, Content creation or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a content design area, Master's degree in Media and Content Creation, Design, Communications, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America
Top Skills
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
