We’re looking for a Technical Writer to join our Developer Documentation team, within BigCommerce’s Education org. This team helps set our Go-to-Market educational content strategy, and partners with our Product & Engineering teams to make content an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies, create in-depth documentation and guides, and interact with engineers, product managers, technical program managers and customer-facing teams.
What You’ll Do:
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Develop and test tutorials, guides, and code samples tailored to developers and internal engineering and architect teams.
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Create content for both new and experienced developers with minimal direction.
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Support the Education team in creating and maintaining developer and user content, including documentation and training materials.
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Mentor junior technical writers to foster a transparent and collaborative knowledge-sharing environment
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Identify and connect with key stakeholders within the company, including Product and Engineering, Strategic Business Development, Professional Services, and Marketing.
Who You Are:
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3+ years related professional experience in the technology industry as an engineer, technical product manager, developer community manager, developer advocate, developer educator, technical writer, or technically minded entrepreneur, or similar roles.
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3+ years of experience with e-commerce tools and applications, inclusive of SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.
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Great understanding of APIs and front-end development tools; capable of running API requests when given API docs or a Postman library.
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Good understanding of local development practices; able to run and modify a site locally using popular frameworks like Next.js and Nuxt.js, comfortable with HTML / CSS / JS.
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Excellent verbal and written communication skills; able to explain complex topics to a range of audiences.
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Proactive, transparent communicator who is mindful of stakeholder needs.
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Great understanding of GitHub.
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Extremely comfortable learning new things and asking for help from others.
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Able to manage time effectively, juggling multiple projects and deliverables simultaneously.
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(Pay Transparency Range: $51,000 - $86,000)
Top Skills
What the Team is Saying
What We Do
BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses, to large enterprises. As a leading Open SaaS solution, BigCommerce empowers merchants to build, innovate and grow their businesses online. Simply put, we focus on being the best commerce platform so our customers can focus on what matters most: growing their businesses. If you’re looking for the challenge of an innovative company with the opportunity of a career-enhancing business, a people-centered culture, and outstanding benefits this is the place for you!
Why Work With Us
Ask any employee what makes BigCommerce unique, they will tell you it's the people. The team is full of brilliant, dedicated individuals focused on revolutionizing the world of ecommerce. We foster a culture that encourages inclusion of every employee, celebrating our individuality and the values that bring us together.
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BigCommerce Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
