Technical Writer (Remote)

At Dscout, we’re bridging the gap between product team and users, one meaningful experience at a time. Our platform empowers the world’s leading companies to uncover critical insights into user needs and behaviors, driving the development of products and services that truly make a difference.

As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. Join our dynamic team and work with advanced AI and research tools to analyze data, recruit diverse participants, and deliver insights that shape product roadmaps and business strategies. As a fast-growing, Series C-funded company, we offer you the chance to make a real impact in the user experience field while advancing your career.

Ready to help create better products for millions? Your journey starts at Dscout.

As a Technical Writer, you’ll work closely with product managers, product marketers, user experience researchers, product designers, engineering and other subject matter experts to produce high-quality, user-friendly documentation that contributes to the overall success of Dscout’s products. You’ll create customer-facing documentation that helps guide, onboard, and ease the learning curve for new and established customers. You’ll also help craft the process of how content is created, delivered, and shared in the Dscout product ecosystem.

Here’s the fun part: you are improving the UX of products used by UX professionals… we hope this excites you! Some special aspects of Technical Writer at Dscout include being surrounded by passionate collaborators with an eye for user-based outcomes, OKR based roadmaps, and thoughtful data-driven decision making.

what you will do:

• Measure and drive the continuous improvement of Dscout’s online documentation portal through organization, updating, and creation of content.
• Research, outline, write, and review content for customer-facing product documentation to help customers and partners meet their business goals.
• Create and implement thoughtful in-app guides to help users with onboarding and education within the Dscout platform.
• Collaborate with UX researchers, product designers, product managers, product marketing, engineers, customer-facing teams and additional stakeholders to ensure that customer needs are being met within our documentation.
• Help to create, maintain, and evolve content guidelines for Dscout’s documentation.

what you need to have:

• 3+ years experience in a technical writing or product documentation role, creating content for digital products and/or software.
• A portfolio of samples that demonstrate your skills and effectiveness as a technical writer.
• A clear and friendly writing style and a strong attention to detail.
• Fluency working with an agile software development life cycle (SDLC).
• Ability to grasp complex technical concepts and make them easily understood.
• Experience with in-app software such as Pendo, WalkMe, Appcues etc.
• Experience writing and working with a CMS or other technical content management systems and documentation authoring tools.
• Experience researching new and better ways to communicate to our users, whether that’s auditing new tools, finding better methods of connecting to our users, or something totally new!
• The ability to strategically prioritize multiple projects. You'll have plenty to do — know where your efforts will have the most impact.
• Demonstrated experience increasing product adoption through documentation and content strategy.

what is nice to have:

• Experience using GenAI tools for content generation to speed up the process while maintaining quality and context.
• A willingness to pitch ideas to cross-functional stakeholders and an understanding of when it makes sense to push back.
• An appetite for problem solving in a quickly-changing landscape. 

Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

About dscout

Dscout is a team of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company and look for team members who align with that belief. We are proud of what Dscout is today and excited to build our future with you. 

It doesn't just stop there. When you join the dscout team, you will get:

* A strong and competitive compensation package with a built-in bonus and equity program.

* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

* An education stipend to support your growth & development and a remote work stipend.

* A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. 

Dscout participates in the E-Verify program in certain locations, as required by law.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

#BI-Remote

#LI-Remote