SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
SonicWall is looking for talented individuals who want to work in cutting-edge technology with a dynamic, fast-growing company. Our Technical Writer position is responsible for developing and maintaining technical content to support multiple SonicWall product lines, including Network Security, Managed Security Services, Cloud Secure Edge, and Endpoint Security solutions. Specific responsibilities include planning document deliverables for new products and features, participating in cross-functional team meetings, tracking and reporting on user-visible product changes, writing content help for new products and features, and maintaining existing documentation for ongoing releases.
RESPONSIBILITIES
- Ability to write clearly and succinctly, including conceptual information and procedural instructions
- Work in a modular fashion to ensure all product features are documented within a tight deadline
Create accurate, concise, usable, highly-polished content for administrator guides, online help, and release notes - Collaborate effectively with globally-distributed teams to gather information, get technical review of content drafts, and communicate product documentation requirements and schedules
- Deliver all content and help on schedule with a high degree of quality
- Put strong emphasis on performing content reviews and self-edits
- Use the product software to create and verify procedures and take screenshots for documentation
- Use the product hardware to perform initial cabling, network configuration, and product registration for creating Getting Started Guides or Quick Start Guides
REQUIREMENTS
- 5+ years of strong Technical Writing experience
- Expert level proficiency in written and oral English language
- Strong communication and coordination skills with global teams
- Ability to work on multiple projects simultaneously in a fast-paced environment while maintaining attention to detail
- Proficiency with MS Office, Adobe Illustrator, Photoshop, and MadCap Flare or equivalent
- Independent, self-driven, responsible, collaborative, results-driven, organized, passionate, and innovative
EDUCATION AND EXPERIENCE
- BS or BA degree in Computer/Engineering, Technical Communications, or English with a technical minor or proficiency with technology
- Experience creating content aimed at administrators and users of complex technical products, including ability to consolidate appropriate information from functional specifications written by developers
- Experience working in a professional technical publications environment and owning a document from beginning to end
- Experience with content sharing and content management strategies
- Experience acting as project lead within the department, including training and mentoring other team members
- Experience writing content that supports localization needs
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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What We Do
SonicWall has been fighting the cyber-criminal industry for over 25 years defending small, medium-size businesses and enterprises worldwide. Backed by research from the Global Response Intelligent Defense (GRID) Threat Network, our award-winning real-time breach detection and prevention solutions, coupled with the formidable resources of over 10,000 loyal channel partners around the globe, are the backbone securing more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled a real-time cyber defense solution tuned to the specific needs of the more than 500,000 global businesses in more than 215 countries and territories.
