Technical Training Specialist

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.
Job Description

This position is qualified for remote work but will have time spent in the Schaumburg, IL, Fort Lauderdale, FL areas, and at customer locations across North America.
This dynamic role will be responsible for delivering North America (NA) technical training classes for customers, partners, and employees. The person filling this role will primarily provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem. They will also provide training recommendations with the Training Consultants during customer planning meetings.

The successful candidate  filling this role will closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.

Key responsibilities include: training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment.

This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and willing to travel to customer locations. This position will work both independently and in team environments. The position requires someone who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.

Qualifications:

• High School diploma or equivalent
• 2+ years of technical experience with ASTRO/P25 communication systems
• Working knowledge of networking, PCs, and Operating Systems
• Willing to travel approximately 50%
• Self motivated in both team and solo environments
• Excellent written and oral communication skills
• Committed to accuracy and high standards
• Adept at building strong relationships internally and externally
• Ability to scope effort and coordinate work to meet internal, external, and project timelines
• Customer Service focused
• Strong knowledge of Systems Integration
• Ability to act independently to uncover and resolve problems
• Understanding of the how elements form a solution
• Research and operate cross-functionally to learn new ideas for innovation
• Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
• Consult with management and peers
• Associates  degree in Adult Education Networking, or similar
• 5+ years of practical technical experience
• 3+ years of technical training experience
• Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
• Working knowledge and experience with P25 Communications Systems and subscribers
• Training Certification or Training Development Experience
• System Management experience in IP Based Dispatch Consoles
• Working knowledge of Visio, MS Office, and Google Suite

Target Base Salary Range: $72,700 - $145,400 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School diploma or equivalent
• 2+ years of technical experience with ASTRO/P25 communication systems

Travel RequirementsOver 50%
Relocation ProvidedDomestic
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].