Technical Training Manager

Posted 11 Hours Ago
Be an Early Applicant
Raleigh, NC
Senior level
Information Technology • Security • Cybersecurity
The Role
The Technical Training Manager will lead the creation and delivery of training programs, including video courses and in-person instructions, to enhance customer and partner engagement. Responsibilities include managing a team, developing training curricula, overseeing a Learning Management System, and ensuring continuous improvement in training delivery and effectiveness.
Summary Generated by Built In

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner. 

Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $200M+ in ARR, and a valuation of $3 billion dollars.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!

The Knowledge and Training Manager will lead the creation and delivery of high-quality video courses and in-person instruction to empower customers, partners, and internal teams with the skills and knowledge to maximize the value of our products and services. This role is pivotal in driving product adoption and success by collaborating with cross-functional teams, including Engineering, Product Management, Marketing, Sales Engineering, and Customer Support. The ideal candidate will shape and expand the training function, ensuring the delivery of engaging, impactful, and scalable learning experiences. 

Responsibilities

Team Leadership: 

  • Manage and grow a team of instructors and content creators. 
  • Define the team's vision, mission, and objectives to align with organizational goals. 

Curriculum Development: 

  • Design and maintain a comprehensive training curriculum and certification program, incorporating diverse resources. 
  • Create engaging and interactive training formats, including video courses and live instruction, tailored to a range of audiences. 

Learning Management: 

  • Oversee the Learning Management System (LMS) to ensure an efficient and user-friendly experience. 
  • Shape and manage the online training portal, Cato Academy, as the go-to hub for learning resources. 

Content Creation: 

  • Develop a wide array of training materials, such as user guides, manuals, presentations, and supporting documentation. 
  • Leverage feedback and collaboration with subject matter experts (SMEs) and stakeholders to align content with audience needs. 

Knowledge Sharing & Events: 

  • Plan and host knowledge-sharing events for internal and external audiences. 
  • Communicate training schedules, updates, and program details effectively to all stakeholders. 

Innovation & Continuous Improvement: 

  • Stay current with the latest trends in instructional design and e-learning technologies. 
  • Gather feedback and analyze training effectiveness using assessments and evaluations, making data-driven improvements. 

Reporting & Metrics: 

  • Monitor and track training completion rates and program effectiveness. 
  • Provide regular reports to management with insights into participant feedback and training performance metrics. 

Requirements

  • Proven management experience with a track record of team leadership. 
  • Bachelor’s degree in Instructional Design, Education, or a related field (or equivalent experience). 
  • Exceptional written and verbal communication skills in English. 
  • Demonstrated expertise in developing and delivering eLearning, video courses, and in-person instruction, preferably for SaaS products. 
  • Familiarity with networking or security software solutions, ideally SASE.  
  • Strong understanding of instructional design principles, adult learning theory, and e-learning technologies. 
  • Proficiency in using video editing software and Learning Management Systems (LMS). 
  • Excellent presentation and facilitation skills, with the ability to engage and inspire diverse learners. 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

#LI-AL1

 

Top Skills

Education
Elearning
Instructional Design
The Company
931 Employees
On-site Workplace
Year Founded: 2015

What We Do

WE ARE SASE

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