Technical Support Specialist

TBC Bank Uzbekistan, the first digital bank in Uzbekistan and a part of TBC Bank Group PLC, commenced its operations in 2020. Today, the bank is rapidly developing, offering retail banking solutions through its innovative fintech platform. Over 4 million registered users have access to banking services via its mobile application. "Making People's Life Easier" - the core principle of TBC Bank's operations. By advancing digital technologies across all spheres of life, TBC Bank is dedicated to building a bank free from queues, physical offices, bureaucracy, complex terminologies, and lengthy waits.

Currently, we are looking for a Technical Support Specialist who will oversee the deployment and maintenance of IT infrastructure, ensuring high standards of service, security, and support for our corporate devices and systems.

Functional Tasks:

• Deployment and maintenance of computers and office equipment;
• Installation and support of OS and application software on corporate devices;
• Selection, implementation, and maintenance of software-hardware complexes (video conferencing systems, interactive whiteboards, projectors);
• Ensuring corporate data security and promoting information security culture;
• Technical support for corporate devices (assembly, disassembly, and cleaning);
• Configuration and maintenance of video surveillance systems;
• Collaboration with system and network administrators;
• Registration and resolution of tasks in ServiceDesk;
• Implementation of non-standard solutions for current issues.

What We Expect:

• Minimum 1 year of experience in technical support or HelpDesk;
• Skills in assembling, disassembling, and physically maintaining PCs and laptops;
• Knowledge of operating systems: Windows (administrator level), macOS, *nix, Android, iOS (proficient user);
• Network technologies: LAN, NAT, VPN, Firewall, Mesh, DNS, DHCP;
• Understanding of information security: Antivirus, Firewall, ZeroTrust Network, DLP;
• Practical experience with video surveillance systems (HikVision or similar).

Working with us means:

• An open atmosphere and vibrant team life without unnecessary bureaucracy or dress code;
• Medical insurance with extended coverage after the probation period;
• Coverage for conference participation, discounts for English language courses, and access to educational platforms (Coursera, Udemy);
• Internal meetups: lightning & thunder talks;
• High-performance equipment and additional monitors for productive work;
• Class “A” office in the city center, near Abdulla Qodiriy Metro Station;
• A multicultural team (Georgia, Russia, Poland, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan);
• Referral program "Bring a Friend" with bonus opportunities;
• Coffee points for snacks at any time;
• Team-building and sports events that foster team spirit.