Hiring Company:
Delicatessen Services Co., LLC
Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users.
• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool.
• Installs, configures, troubleshoots, and upgrades computer related production equipment, such as automated/manual labeling equipment, shop floor data collection terminals, mobile devices, HMI’s, etc. Continuous Improvement, Innovation, & Technical & Functional Testing of new technologies.
• Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company.
• Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Systems Support Supervisor, IT Systems Support Manager, and/or Network & Security Team.
• Implements, Maintains, & Supports any future electronic or technical systems as may be required.
• Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network LaserJet printers and/or Multi-Function Devices.
• Assist IT System Support Analysts with triaging and resolving Tier I Oracle EBS, WMS, MWA, OPM, etc related issues.
• Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Systems Support Supervisor, IT Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.
Job Description:
Essential Duties and Responsibilities
- Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, projectors, monitors, keyboards, printers, mobile devices and other similar or related equipment.
- Installs & Configures standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, proprietary ERP applications, or custom applications, etc.
- Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
- Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems.
- Upgrades network hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
- Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
- Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
- Monitor functioning of manufacturing or distribution equipment, including mobile devices, to ensure systems operation & function wtihin compliance with OEM specifications.
- Perform or Assist in the Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
- Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Education and Experience
- High School Diploma Required;
- Associates/Bachelor’s Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred.
- A+ Certification or equivalent
- Network +
- CCENT Certifications and/or equivalent
- ITIL Foundations or Equivalent Certification a plus
Additional Responsibilities
- Additional responsibilities as directed by the IT Systems Support Supervisor, IT Systems Support Manager or IT Operations SRQ.
Work Environment
- Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work.
- Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications.
Location:Sarasota, FL
Time Type:Full time
Department:Management Information Systems
Top Skills
What We Do
Since Boar's Head was founded in 1905, much has changed. While many have learned to cut corners, we are happy to say we haven't changed with the times, and over 110 years later, we're still using only the finest ingredients—pure pork, poultry and beef, combined with real spices, and no fillers, by-products, artificial colors or flavors, gluten or trans fat. What started with just a few products has grown to over 500, ranging from premium delicatessen meats, cheeses and condiments to an array of Italian and Old World specialties, hummus, snacking, and foodservice items. With Boar’s Head, you can trust each and every one of our products was prepared with the utmost care.
Offering the world’s best delicatessen meats, cheeses and condiments is a never-ending quest that calls for a special type of team member. One who consistently:
• Pushes for excellence in their personal and professional lives.
• Invests in fostering relationships through open communication and respect.
• Collaborates to passionately delight our customers.
In exchange, we proudly provide:
• Top medical, dental, and vision coverage for team members and their families.
• Competitive pay, bonus, and 401(k) plans.
• Opportunities to participate in the Boar’s Head Sons and Daughters Scholarship Program.
• Career development opportunities through on-the-job, e-learning, and instructor-led training. Our Learning Management System has hundreds of courses to help team members learn and grow.
• Community involvement activities that tackle critical hunger-relief, healthcare, and education initiatives through non-profit organizations such as Feeding America, The ALS Association, Boys & Girls Clubs of America, The Salvation Army, and hospital foundations throughout the country.
