Company Description
Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow. "For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions.With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.
Job Description
We are looking for a Field Support Engineer Level 2 for our service operations related to the Smart Energy Solution Team.
Key Responsibilities:
- Handle service cases to closure in our case handling system.
- Give support to Level 1 when required.
- Escalate complicated issues to LV3.
- Remote, on-site diagnostics and service of products
- Remote or on-site troubleshooting.
- Create adequate repair instructions.
- Determination of required spare parts.
- Give support to LV1 service engineers.
- Test the product after service.
- Communicate the results to the customer.
- Occasionally conducting training for LV1, customers and service partners.
- Periodically handle onsite field service to keep own knowledge and skill up to date.
- Communication of identified product issues to Quality and Master Service Engineer.
Qualifications
- Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
- Certified for service and maintenance in 690Vac and 1500Vdc electrical installations.
- Good understanding of networks and computers
- Good technical analytical and diagnostics skills
- Native / Fluent in Dutch or German and English
- Experience with service processes.
- Good general knowledge of MS Office
- Driver’s license Class B
- Experience from a similar remote support role or field service role.
- Organized and able to work in a fast-paced environment with shifting priorities.
What We Do
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
