Technical Support Engineer

Technical Support Engineer

Remote/WFH - Anywhere in the U.S.

About Veza

Veza is the authorization platform for data security. Identity and security professionals use Veza to modernize access governance in the new IT landscape. By automating the work of finding and fixing excessive permissions on a continuous basis, Veza helps organizations achieve Least Privilege. Veza’s unique approach ingests metadata from any SaaS app or data system, organizes it as an authorization graph, and makes it searchable in real-time. Global enterprises like Blackstone, Wynn Resorts, Choice Hotels, and many more trust Veza to protect sensitive data and automate access reviews. Founded in 2020, Veza is a fully remote company, and is funded by Accel Partners, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. To learn more, visit veza.com.

About the Opportunity

Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base!

You Will:

• Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
• Manage the escalation and prioritization of product defects to the engineering team
• Lead the customer experience function as an advocate and voice of the customer with product and engineering teams
• Create and share knowledge in both written and verbal forms both internally and externally
• Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D  Customer Success, to drive good customer outcomes

You Are:

• Experienced with 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud based platform
• Knowledgeable of RBAC (role based access control) and least privileged access practices
• Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
• Aware of identity and access management practices
• Detail oriented and able to balance multiple priorities
• Able to work independently with minimal supervision as part of a team. 

Nice to Have:

• Security centric experience in administering cloud compute providers (AWS, GCP, Azure, Oracle Cloud)
• Experience with utilization of Python scripting in solving tangible customer issues
• Experience with SSO technologies such as SAML, WS-Federation and OIDC

Our Culture:

We’re driven to build a strong company culture and are looking for individuals with strong alignment with the following:

• Stay Customer Obsessed
• Iterate, Adapt, and Innovate
• Demonstrate a will to win
• Lead with Humility
• Act with Integrity
• Founder’s Mentality

What we Offer:

• Competitive salary and equity packages
• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Home Set up and Monthly Connectivity Stipend

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range is between $125,000 and $200,000 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email [email protected]

About Veza:

Veza is the data security platform built on the power of authorization. Our platform is purpose-built for multi-cloud environments to help you use and share your data more safely. Veza makes it easy to dynamically visualize, understand and control who can and should take what action on what data. We organize authorization metadata across identity providers, data systems, cloud service providers, and applications — all to address the toughest data security challenges of the multi-cloud era. Founded in 2020, the company is remote-first and funded by top-tier venture capital firms including Accel Partners, Bain Capital, Ballistic Ventures, Google Ventures (GV), Norwest Venture Partners, and True Ventures. To learn more, please visit us at veza.com.