Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the role
As our new Technical Support Specialist, you will play a crucial role in managing and supporting customer projects both physically and remotely. Your primary responsibilities will include:
- Collaborate on complex customer projects, working with sales and technical teams to deliver tailored solutions.
- Conduct customer visits, lead meetings, and present products to communicate customized value propositions.
- Guide complex quotations and ensure customer satisfaction through expert technical support.
- Act as a product specialist during launches and provide training for internal teams, partners, and customers.
- Support the current organization with technical product applications knowledge.
With around 80 travel days per year, this role combines onsite support with collaborative project work, enabling impactful cross-cultural and cross-functional interactions.
Who You Are
In this role, success comes from a blend of diplomacy, patience, and adaptability. The right person will be skilled at:
- Cross-Functional Collaboration: Working across teams and cultures with professionalism, bringing together diverse skills to meet shared goals.
- Task Prioritization: Efficiently managing multiple priorities, balancing urgent tasks with strategic, long-term objectives.
- Clear and Compassionate Communication: Communicating clearly and effectively, even when navigating misunderstandings, with a focus on the customer’s needs.
- Industry Background: Experience in the Food & Beverage industry (e.g., Dairy, Brewery, Food Production) or similar, ideally in technical or commissioning roles.
What You’ll Need
- Technical Proficiency: A strong foundation in complex technical project support, including remote support experience.
- Communication Skills: Fluency in English and one of the local languages of the respective Nordic countries.
- Project Management Skills: Experience in managing or coordinating projects for smooth execution.
Why Join Us?
This role offers a unique opportunity to leverage your expertise while engaging with a global network of clients and colleagues. If you’re passionate about delivering impactful technical support and ready to join a team focused on customer excellence, we encourage you to apply.
For more information, please contact
Claus Steiner Field Service Manager, +45 28448613
For union information, please contact:
Bodil Arvidsson, Akademikerna +46 730696343
Bror Garcia Lantz, Union +46 708477026
Stefan Sandell, Ledarna, +46 46367364
#LI-JN1
What We Do
Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
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