Technical Support Engineer, Brazil

Posted 17 Days Ago
Be an Early Applicant
BR
Mid level
Information Technology • Cybersecurity
The Role
Provide technical support to global customers, assisting with product installation, operations, and troubleshooting, while maintaining documentation and collaborating with various teams.
Summary Generated by Built In

Description

At AlgoSec, What you do matters! 

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.  

Join our global team, securing application connectivity, anywhere.  

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Reporting to: Team Leader, Americas Support 

Location: Brazil (Home Office) 

Consultant 

Responsibilities

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting. 
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization. 
  • Introducing support methodologies, tools and more. 
  • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management 



Requirements

Requirements:  

  • At least 3 years previous experience in similar position, in a software company 
  • Experience in Linux/UNIX environments 
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) 
  • Experience in support of network security software products 
  • Independent, resourceful, problem-solver, result oriented 
  • Fast learner 
  • Team player, pleasant and with a high level of integrity 
  • Excellent written and verbal communication skills in English. 
  • Operating well under-pressure, multi-tasking. 
  • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation. 

Advantages:  

  • Experience in SRE/DevOps  
  • Experience in Linux script languages (PERL, shell) 

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.  

Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision. 


Top Skills

Checkpoint
Cisco
Firewall Administration
Fortinet
Juniper
Linux
Perl
Shell
Unix
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The Company
HQ: Ridgefield Park, NJ
459 Employees
On-site Workplace
Year Founded: 2004

What We Do

AlgoSec, a global cybersecurity leader, empowers organizations to securely accelerate application delivery by automating application connectivity and security policy, anywhere.

The AlgoSec platform enables the world’s most complex organizations to gain visibility, reduce risk and process changes at zero-touch across the hybrid network.

AlgoSec’s patented application-centric view of the hybrid network enables business owners, application owners, and information security professionals to talk the same language, so organizations can deliver business applications faster while achieving a heightened security posture.

Over 1,800 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks, while taking advantage of almost two decades of leadership in Network Security Policy Management.

Follow us on LinkedIn to stay up to date on Security Management trends.

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