Technical Support Analyst Intern

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Through hands-on experience as well as observational and mentorship activities, the IT Intern will have the opportunity to learn about several aspects of Information Technology, Biotechnology and working in a real business environment.

Primary responsibilities will be to provide support services to Exact Sciences employees; primarily in the Madison locations, but remote support for geographically diverse employees.

Essential Duties

include but are not limited to the following:

• Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.).
• User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment).
• Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.).
• Act as a problem solver to drive successful completion of assigned tasks.
• Establish positive working relationships with team members, vendors and IT customers.
• Friendly and positive demeanor with a desire to demonstrate the high standards of customer service.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Scheduling requirements:
  • Ability to work a designated schedule.
  • Ability to work overtime as needed.
• Physical requirements:
  • Ability to lift up to 25 pounds for approximately 5% of a typical working day.
  • Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
  • Ability to work on a computer and phone simultaneously.
  • Ability to use a telephone through a headset.
  • Ability to comply with any applicable personal protective equipment requirements.
• Travel Requirements:
  • Ability and means to travel between Madison locations.

Minimum Qualifications

• Actively pursuing educational advancement through a secondary or post-secondary institution.
• Appetite to learn; general business acumen.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

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Salary Range:

$34,000.00 - $54,000.00

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.