About the role
Are you passionate about blending technical knowledge with customer success? At Lansweeper, we're on a mission to enable Managed Service Providers (MSPs) to thrive by seamlessly integrating our innovative solutions into their client ecosystems.
As a key driver of our service delivery and technical support, you'll collaborate with MSPs to ensure smooth onboarding, scalable adoption, and ongoing enablement. You'll also act as a trusted advisor, guiding them through integrations, troubleshooting, and optimizing their use of Lansweeper's tools. Your efforts will not only help MSPs maximize value but will also build lasting partnerships grounded in trust and results.
If you have a knack for network technologies, a problem-solving mindset, and a passion for empowering customers, this is your opportunity to make a real impact in a dynamic, global environment. Join us and take the lead in redefining MSP success!
Key Responsibilities
Pre-Sales Support
- Understand MSPs' technical requirements and demonstrate how Lansweeper can meet their needs
- Support our sales executives in giving technical demos to MSPs.
Onboarding
- Design and execute customer onboarding plans, ensuring Lansweeper adoption across MSPs' client networks.
- Assist in deploying and configuring the first customers of new MSPs ensuring they have guidance to successfully deploy the onboarding plans.
- Conduct regular check-ins to assess onboarding progress, address concerns proactively, and identify areas for improvement.
Enablement
- Conduct training sessions for professional service partners who function as an extension of our technical success team.
- Collaborate with our Readiness team to make sure material for enabling the professional services partners is available.
Adoption
- Evolve scalable onboarding programs to accelerate adoption and build frameworks for MSP growth.
- Host Open Office Hours bi-monthly to share product updates, best practices, and gain insights from the MSP community.
Technical Support & Guidance
- Serve as the primary technical contact for MSPs, building and nurturing relationships.
- Provide hands-on assistance with integrations, troubleshooting, and optimization of Lansweeper's solutions.
- Collaborate with product development and support teams to resolve technical challenges effectively.
- Participate in the Partner Advisory Board
What I bring to the table:
- A Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
- A proven experience in service delivery, technical account management, or similar customer-facing roles.
- A deep understanding of network architecture, infrastructure, and related technologies.
- Resilience and the ability to thrive in a fast-paced environment with a results-driven approach
- High emotional intelligence (EQ) and a servant-leader mindset.
- Exceptional written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Experience working collaboratively with diverse, cross-functional teams.
Going for gold?
- Fluent in Spanish and/or Portuguese for AMER region - Fluent in Spanish, French, German or Italian in EMEA region
- Certification in CompTIA Network+ or Cisco CCNA
- Familiarity with Lansweeper or similar network management tools
- Background in Managed Service Providers (MSP) environments
- Experience in a global company
Why Join Us?
This is an exciting opportunity to shape the MSP onboarding journey at Lansweeper and contribute to building scalable programs for a global audience. Be a part of a small, high-performing team dedicated to innovation and excellence in service delivery.
If you're passionate about making a measurable impact and thrive in a collaborative, fast-paced environment, we'd love to hear from you!
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What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are a Team, that Cares, Grows & Delivers.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
