Technical Specialist Postpress

Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

Stahlfolder Postpress Help Desk Specialist  What we are looking for: We are now hiring a Postpress Service Support associate for the US. This role requires a minimum of 3 years' experience in printing (Stahlfolder folding equipment) as a specialist role in a help desk function or open to operational/service on equipment. Candidates with experience on Stahlfolders are strongly sought out. Location:  Kennesaw, GA (This position is not a remote position) Pay Range: $35.00 To 38.00 Hourly This is not an IT role; we are looking for experience on Stahlfolder and folding equipment as it relates to Postpress equipment. Ideal Candidates: Current or similar role as operators/service technicians with recent background working on Stahlfolder equipment. What you will do:The Stahlfolder Postpress Help Desk Specialist is providing technical clarification to reduce downtime / unplanned downtime for our Stahlfolder customer base. A Stahlfolder Postpress Help Desk Specialist provides Mechanical, Electrical and Operational Support for end-users as well as field service technicians.   This position is embedded in the Global Solution Center Americas. Details:

• Provide help desk support to reduce downtime for our installed customer base.
• Analyze, diagnose, and troubleshoot failures on customer equipment, via telephone, internet-based diagnostics, visual support, or e-mail. 
• Monitor the notification queue, ensure that new notifications are taken over within the given timeframe
• Provide detailed problem descriptions in SalesForce
• Provide detailed solution / repair / troubleshooting steps and documentation to the Field Service Representatives for all onsite service calls
• Able to perform basic log file analysis
• Maintain Product knowledge

Education and Experience: 

• 3+ years of recent experience as Postpress Technical Specialist on Stahlfolder or Postpress equipment 
• Experience as an operator/ service technician on this Stahlfolder or Postpress equipment
• Computer/tech savvy   
• Customer service skills
• Help Desk Experience 
• Availability to work Overtime and Weekends as needed

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.