Solution Design Consultant (Cox Business)

Responsible for providing support for new and existing Cox Business customers for configuration of complex products including Hosted Voice, Carrier Ethernet Service, Managed and Cloud Services. This includes supporting fulfillment activity, partnering with third party vendors and promoting additional services where applicable. Focus on complex solution deployments that require advanced technical network and/or expert product knowledge and certifications.
Overall Support Requirements:

• Collaborate with Sales Engineering and Sales to translate contracted services on order, pre-sales design package, and customer provisioning information into detailed configuration requirements needed for deployment of advanced services into customer environment.
• Serve as interface between Cox Business and customer to capture technical details of customer's network and desired configuration.
• Initiate, plan, execute and control project efforts including assisting Sales Engineers in coordinating cutovers to Cox service; including vendor coordination, on site testing and customer communication.
• Provide expert on-site configuration support for customer data collection and site information, focusing on advanced solution deployments for our highest value customers.
• Provide flex support to local, regional, and national teams supporting multi-site solutions and out of footprint opportunities.

Product scope includes, but is not limited to:
Unified Communications and Hosted Voice Solutions:

• Complete service configuration forms with customer to support equipment installations
• Focus on Hosted Voice installs, transfers, and upgrades
• Support collection of SIP and other voice trunk configurations to assist the Cox Business Sales Engineer
• Hosted Voice Project Expert Support- Gather customer design information for advanced business solutions

Managed Technology Services:

• Translate network design documentation into equipment order, and facilitate handoff of customer provisioning details and configuration requirements to aid equipment ordering and installation
• Support collection of unique customer network requirements including VLAN, IP, and routing requirements
• SD-WAN, SD-Gateway, and Managed WiFi pre- and post-sale support functions
• Perform complex customer qualification administrative tasks plus additional administrative and coordination functions as required

Business Video Solutions:

• Collect all information about the property, type of TVs, design of the splash/guide page, start-up channel, etc.

Additional Services:

• Flexibility to support expansion to data collection across new forms of business that may include managed services, hosted solutions, and new industry verticals and product lines as needed

Minimum Requirements:

• 6 years of experience in a related;
  • or a BS/BA degree in a related discipline with 2 years of experience in a related field;
  • or MS/MA degree in a related discipline Bachelor's degree and/or equivalent experience

Preferred Requirements:

• Technical Product Configuration and Troubleshooting Experience
• 4+ years in telecommunications
• 2+ years' experience in telecom service configuration
• Ability to train individuals and groups
• Technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Outlook).

• Written and verbal communication skills
• Negotiation, problem solving, and analytical skills
• Competent organizational and follow-through skills
• Competent interpersonal and relationship management skills
• Ability to provide solutions to customer needs and challenges

• Must have a clean driving record and be able to travel to customer locations within the system
• Ability to work virtually, as part of a regional or national team
• VOIP or Networking Certifications Preferred

USD 65,500.00 - 98,300.00 per year
Compensation:
Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.