Technical Solution Architect

As a Solution Architect, you will own the integrity and strength of the solutions recommended and delivered. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other Zaelab professionals working alongside you. You’ll be a go-to expert with deep Salesforce platform expertise, as well as excellent consulting skills to communicate your ideas and solutions to clients; gaining buy-in to get your visions built into successful solutions.

Your Responsibilities

• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
• Review solutions and recommending improvements,
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
• Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
• Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
• Provide guidance on user story writing style,
• Ensure success and acceptance criteria are defined for each story,
• Describe and illustrate designs with appropriate justifications,
• Ensure documentation of the steps for testing,
• Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
• Collaborative project and workstream planning.

• At least 5 years’ experience in a leading role in delivering Salesforce projects, with at least 2 total years in CPQ and/or Commerce for Lightning,
• Excellent communication skills, written, verbal, and interactive when online,
• Salesforce certifications desired:
• Data Architect
• Sharing and Visibility Designer
• Platform App Builder
• CPQ Specialist
• Sales Cloud Consultant
• Service Cloud Consultant
• Experience Cloud Consultant

• Previous expertise in building customized configure, quote and price solutions (B2B commerce also desired)
• A hands-on approach to solution delivery with the team. You’ll do more than just create diagrams.
• A pro-active personality, with a can-do attitude,
• Excellent relationship-building skills,
• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
• Available and responsive to question, clarifications and instructions
• Ability to tailor communication to multiple audiences at all levels
• A self-starter, experienced in leading projects or delivery work streams
• Outstanding written communication skills
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
• Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals 

Will be a plus

• Bachelor’s / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,
• B2B Solution Architect certification
• Platform Developer I
• Hands-on experience with Javascript
• Salesforce Designer certifications
• Active in the Salesforce community
• Familiarity with security standards such as TLS, SSL, data encryption preferred
• Sun certified Java programmer

• Competitive compensation depending on experience and skills
• Unlimited, paid time off and vacation
• Budget for certifications and IT conferences
• Friendly team to work with around the world
• Be a team player in an agile software development environment focused on collaboration and continuous integration
• Health Insurance
• 401K