Technical Product Support Specialist I (API Support)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Under direct supervision:

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Job Requirements

Core Skills

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required. Language capability in Spanish and Portuguese are a plus.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Technical Skills

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal candidate background

• Students or fresh graduates in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.

Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

Benefits:

Work arrangement

• 3 chosen days from the office in a week

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Floating Holidays: use additional up to 2 days of paid time-off benefit 

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions

• GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking including electric scooter charging station: use them free of charge 

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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