Technical Product Manager II - Live Operations

Technical Product Managers combine deep technical knowledge and experience with product leadership capabilities to enable Riot Games to deliver critical products and supporting systems to players. You will develop and execute development strategies on Riot's products and technologies while leading diverse teams to deliver creative solutions to our most difficult technical challenges.

As a Technical Product Manager II on the Live Operations team, you will play a critical role in supporting Riot’s Live Operations through ownership of tools and processes that directly impact our ability to return services to players during incidents. Your leadership will drive improvements in reducing player pain, minimizing service disruptions, and improving overall game uptime. Reporting to the RTS Product Lead, you will own and evolve critical tools and processes within the Return to Service (RTS) organization.

Responsibilities:

• Lead the Return to Service and Incident Management Processes: Serve as the team and product lead for Riot’s Live Operations tools and processes, driving innovation and excellence to minimize game disruptions and player pain. You will take ownership of the end-to-end product lifecycle, ensuring Riot is always prepared to deliver a seamless player experience even in the face of challenges.
• Champion Operational Excellence: Establish and continuously improve the systems and processes that enable fast, effective, and player-focused incident response. Your work will directly impact the reliability and availability of our games, reducing downtime and ensuring our players can enjoy uninterrupted gameplay.
• Drive Strategic Vision: Define and execute a compelling vision for how Riot handles live operations and incidents, aligning with Riot’s broader strategic goals and pushing the boundaries of what operational excellence looks like in the gaming industry.

Required Qualifications: 

• 5+ years of technical product management experience, with a focus on operational tools or systems.
• Proven ability to define product roadmaps and manage backlogs for complex technical ecosystems.
• Experience managing customer and partner relationships to drive alignment and deliver solutions that meet cross-functional needs.
• Strong analytical and problem-solving skills to assess risks, identify opportunities, and prioritize initiatives effectively.

Desired Qualifications:

• Knowledge of operational tooling within gaming, entertainment, or other real-time services.
• Experience working with processes like incident triage, runbook management, or alert health maintenance.
• Familiarity with incident management processes or tools, such as alert correlation systems, monitoring platforms, or paging systems.
• Familiarity with the impact of operational tooling on player experience and service reliability.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.