Technical Enablement Manager, SE
What you can expect
Zoom’s Global Enablement Go To Market team empowers our world-class revenue team to drive business growth and customer outcomes through exceptional knowledge, skills, and behaviors. Through cross-functional collaboration , we define, develop, document, and deliver repeatable practices, content and enablement that spans the full customer lifecycle. This role supports our Sales Engineer (SE) team by contributing to strategy, development, and execution. It focuses on Zoom’s technical sales enablement programs, which are designed to showcase our innovative product portfolio and platform.
About the Team
Our Technical Enablement team is critical to the success of our customer-facing technical personas. Our SE roles rely on us to provide them with product knowledge across all Zoom’s offerings so they can address the needs of our customers. We define product knowledge proficiencies, demos, certifications - and provide the technical content for individuals to achieve these levels. We seek individuals passionate about sharing knowledge and enabling others to reach their goals.
Responsibilities
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Being a key member of a growing, dynamic team that enables our global Revenue organizations to do their best work and sell more effectively
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Being effective at coordinating and delivering on the technical enablement vision. You will collaborate with key technical stakeholders to build Zoom’s market advantage and deliver happiness along the way
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Understanding Zoom’s buyer and use your storytelling skills to build technical enablement programs that will resonate with the SE organization
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Leading and take accountability for the development, adoption, and ongoing success of programs, content, and tools that build product knowledge. Ensure these initiatives enhance SE selling skills with a focus on value-based messaging.
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Cultivating solid positive relationships with key members of Sales, Sales Engineers (SE), Product Marketing and other cross-functional roles.
What we’re looking for
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Have 5+ years experience in UCaaS/telephony in a sales engineer (SE) role or like experience.
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Have 5+ years in an enablement (or similar role) .
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Demonstrate outstanding ability to build and manage relationships and expectations with partners, supporting organizations, and peers. This includes:
- Having excellent presentation, communication and organizational skills that help lead and deliver projects, programs, and initiatives.
- Demonstrating the ability to handle ambiguity by effectively coping with change and shifting gears comfortably. Make decisions and take action without having the complete picture while managing risk and uncertainty. -
Be able to establish repeatable enablement team processes, with defined timing, deliverables, and reporting to drive accountability and measure and correlate impact.
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Be responsible for all aspects of technical sales onboarding and technical enablement programs that support Global SE audiences. This includes :
- Supporting product launches by preparing the technical sales force through creation of job aids, coordination and scheduling of presentations and presenters, and curation other launch materials.
- Owning, coordinating, and deploying compelling technical training and SE skills development. Additionally, lead SE enablement events, such as virtual and in-person workshops and summits. Ensure the SE organization has access to the necessary tools and resources for success.
- Management/administration of SE technical sandbox environment -
Be responsible for tracking and analyzing technical enablement programs and content usage through established tools. Gather feedback from the SE team to continuously improve these programs.
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Able to travel up to 20% of the time
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Top Skills
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙
Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.
We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.
Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
