Technical Editor Lead - Bangalore

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

Do you enjoy helping writers make their technical content more engaging, educational, and helpful to customers? Are you able to translate complex concepts into concise and accessible language? We're looking for these qualities in our next editor located in India for the global Salesforce Content Experience (CX) team.

The CX team is made up of subject-matter experts, skilled writers, gifted storytellers, and customer advocates. We create content that helps customers learn about, navigate, and use Salesforce products. Our work drives product adoption, deflects customer support cases, and makes our customers highly successful and connected to Salesforce.

As an editor, you’ll focus on two main areas:

Editing customer-facing content: Our user interface text, help articles, in-app user assistance, release notes, and videos help customers get started with, set up, and understand how to use a product or service, do specific tasks, and learn best practices for using Salesforce features. You’ll edit writers’ content from a customer perspective, making sure that its value is clear, its complexity is simplified, and its use case is relevant.

Training and coaching: You'll conduct training on Salesforce style guidelines and writing principles. You'll spend your days working with writers to help shape and rework their content, making sure it's valuable and relevant to customers, has a clear audience and goal in mind, and stays true to the voice, tone, style, and spirit of the Salesforce brand.

This is not a copy or line editor job. This is a challenging role for someone who has considerable experience editing and understanding a wide variety of technical content, is an exceptional writer, and is passionate about helping people learn.

Your Impact & Responsibilities

• Edit Salesforce customer-facing content

• Learn about Salesforce products and services

• Coach writers in creating engaging, accurate, and relevant content that’s focused on customer use cases

• Work with new and established writers to achieve the appropriate structure, voice, and tone for deliverables

• Help update and maintain Salesforce Content Experience Style Guidelines

• Manage the editorial queue and workflow

• Demonstrate excellent communication skills, leadership, and judgment

• Train new writers in the editorial process and standards

• Ensure that deadlines and quality standards are met

Required Skills 

• Minimum 7 years of professional editing experience, including expertise in editing technical content

• Experience with content management systems and XML authoring

• Experience in simplifying complex ideas into help topics and release notes

• Expertise in adhering to style guidelines, US-English syntax, spelling, and grammar

• Skills in giving and receiving feedback about editorial reviews and content quality

• Discernment to advocate for and evaluate visual representations of technical content via graphics and video

• Ability to thrive in a rapidly changing environment on a fast-growing team

• Ability to balance high standards for quality with rapid turnaround times

• Desired Skills

• Experience with Salesforce or customer relationship management (CRM) products

• Knowledge of content structuring in DITA and authoring in XML with Oxygen or other XML editors

• Familiarity with the use of AI in writing and editing

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.