Technical Documentation Writer

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

Are you an experienced documentation writer who loves making life easy for users? At Kentik you’ll be an integral part of a small team whose mission is to enhance the user experience for customers and prospects. With curiosity and persistence, you’ll dig deep into our rapidly growing product offerings, writing structured, topic-oriented documentation that’s thorough, detailed, and clear.
Working with the senior technical writer, product managers, designers, and software developers, you’ll get to know the use cases and intent behind product features, including what those features do and how they work. You’ll also consider how our features benefit customers, what information is needed to use them to their full advantage, and how to avoid potential limitations or unintended consequences.
Your primary focus will be on maintaining and expanding our Knowledge Base, which explains everything you can do with the product and how to use it. To keep us nimble, both the product and the KB are maintained on a continuous update model (rather than versioned releases). You may also be involved in the creation of additional (non-KB) technical content that supports customers in using Kentik.

• Work with product managers and software engineers to get information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
• Write up specific areas of the product in detail from the end-user perspective, including UI reference, step-by-step procedures, and background information
• Organize information into digestible, informative topics within highly structured KB articles
• Take screenshots of documented UI and modify to fit certain parameters
• Contribute user-perspective feedback on our platform (e.g. GitHub issues) to help Kentik continually improve

What you'll bringStudies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!

• Extensive experience creating highly structured documentation
• An affinity for written language that’s detailed, unambiguous, precise, and concise
• Extensive experience with the use of custom styles and formatting (e.g. in MS Word or similar) to define structure and enhance clarity
• Strong communication skills, including persistence in getting unambiguous information from a variety of sources
• Strong organizational habits that enable you to move multiple projects forward in parallel

Nice to haves:

• Familiarity with the concepts and terminology of networking and network infrastructure
• Familiarity with the concepts and terminology of data analytics
• Experience editing images (e.g. Adobe Photoshop)
• Experience with GitHub and content management systems
• Experience creating media content (explanatory video tutorials, slideshows, guided walk-throughs, etc.) for integration into a primarily static online environment
  

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $100,000 - $135,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential 
• A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave 
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement 
• Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. 

We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. 

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].

Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.

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