Technical Director BAU Incidents - AD

Company Description

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

• Must be a hands-on Technical Leader, in terms of
  • Knowing the technical stack, Databases,API endpoints, Request-Responds payloads, Monitoring and Logging stacks.
  • Should be able run quick queries on the db to do health check of the system
  • Should be able check Dynatrace, ELK logs etc to stack trace and check where the issues are occurring
  • Identify patterns, involve the respective Development team and troubleshoot issues on incident Bridges
• Analyze and troubleshoot issues across various tech stacks, ensuring prompt resolution.
• Drive incident analysis and create comprehensive summaries of incidents and outages.
• Maintain effective communication with clients, responding to requests from both offshore and onshore teams.
• Collaborate with leadership to receive guidance and execute tasks efficiently.
• Understand and interpret client needs, providing timely and amiable responses.

Utilize tools such as Jira, Excel, and others for project management and reporting

Qualifications

Required Skills and Qualifications:

• Technical Expertise: Extensive experience in Java development and front-end technologies.
• Experience: 12-15 years total experience, with 8-10 years in core Java development and experience in continuous release environments.
• Telecommunications Background: Prior experience working with telco clients is a plus.
• Analytical Skills: Strong problem-solving skills and the ability to analyze complex technical issues.
• Communication Skills: Excellent verbal and written communication skills, with a focus on client engagement.
• Tools Proficiency: Familiarity with Jira, Excel, and related project management tools.
• Adaptability: Ability to thrive in a fast-paced environment and respond quickly to changing priorities.

Additional Information

Bachelor’s degree in Computer Science, Engineering, MIS, IS or Bachelor’s with relevant job experience

Required Skills and Qualifications:

• Technical Expertise: Extensive experience in Java development and front-end technologies.
• Experience: 12-15 years total experience, with 8-10 years in core Java development and experience in continuous release environments.
• Telecommunications Background: Prior experience working with telco clients is a plus.
• Analytical Skills: Strong problem-solving skills and the ability to analyze complex technical issues.
• Communication Skills: Excellent verbal and written communication skills, with a focus on client engagement.
• Tools Proficiency: Familiarity with Jira, Excel, and related project management tools.
• Adaptability: Ability to thrive in a fast-paced environment and respond quickly to changing priorities.