Technical Customer Support Consultant

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

Why this is important to us  

SimCorp is a leading supplier of highly specialized software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is comprehensive financial services know-how and a very good understanding of the individual requirements of our customers. More than 200 financial institutions all over the world use our software. As a global partner we are continuously expanding our prominent position. 

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a technical Global Support consultant. In this key role you will work with all our clients across the world and provide technical platform and application support and provide solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and work with the Subject Matter Experts in the Platform-as-a-Service team.

This interesting job offers you a special opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us! 

What you will be responsible for

• Troubleshooting mostly technical issues at the interface between application and platform operations, both in a SaaS and on-premises environment
• Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and (technical) consultants. 
• Verifying for and proposing workarounds for customers while their issue is being resolved. 
• Documenting solutions to recurring issues in the internal knowledge base. 
• You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division. 
• You will be trained and mentored to become an expert in your field. 
• You will be required to work on weekends/Public Holidays from time to time. Working extended hours might also be required on occasion. 

What we value  

• A degree in information technology / computer science / mathematics or other comparable degrees
• Experience in troubleshooting complex IT systems (from the financial industry is beneficial) which could comprise troubleshooting on the core business application and its interactions with database (Oracle), on OS level (Windows), network or other involved components in a cloud setup
• Knowledge in at least one or more of the following areas: Oracle Database, RDBM Systems such as MS SQL Server, network and operating server/services in Azure
• Basic experience in scripting is beneficial
• You already had first touchpoints or experience in at least one area of the investment management industry area like Front, Middle or Back Office or you are willing and motivated to learn about it
• Good communication & organization skills. 
• You have good analytical skills and are used to working in a structured way. 
• You are good at working on & prioritizing multiple tasks at the same time. 
• You are service-minded and have the ability to thrive in a time-sensitive setting. 
• You enjoy working in a team. 

Benefits

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and work-life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just one route - we offer an approach to professional development to support the direction you want to take.

Next steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. 

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.  

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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