Technical Customer Manager (TCM) - Enterprise DRAM

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR65433 Technical Customer Manager (TCM) - Enterprise DRAM

As a Technical Customer Manager for the Enterprise Segment in the Compute and Networking Business Unit (CNBU) you will manage the support and qualification of Micron’s Enterprise OEM customers across a comprehensive range of DRAM and HBM based memory products and solutions.

In this role you will excel in being a primary interface between the customer and Micron internal teams, developing a long-term relationship and serving as a lead project manager for regular communications inclusive of qualifications, issue resolution, and critical outgoing messaging to meet business plans.

Roles and Responsibilities:

• Develop and maintain strong relationships with key Enterprise customers to ensure Micron is a trusted advisor and preferred supplier
• Manage the qualification of new product introductions (NPI) at targeted customers
• Definition and execution of customer qualification plans and schedules
• Managing customer concerns by driving priorities on issue resolution-closure-corrective action
• Contribute technical and business input as it relates to Micron’s products and overall business needs
• Drive collaboration across segments to ensure timely customer enablement and successful ramp of new products.
• Managing regular customer communication, understand customer needs, and drive associated next steps
• Ensuring sample requirements are identified and driven for your customer
• Provide regular customer updates to Micron management
• Work with Micron development and validation teams on the customer qualification process as well as the critical customer requirements
• Work closely with Micron Business Development, Program Management, Sales and Field teams to align Micron’s product roadmaps with customer needs and business goals 

Qualifications and Education:

• Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements
• Minimum 5 years of Memory or related high-tech experience including interaction with sales, customers, engineers and product development teams.  Preferably within Memory or Server OEM companies or related field
• Understanding of server system architecture, data center design, Memory device design, applications engineer and technical sales
• Able to relay technical information to and from the customer verbally and in writing at a professional level
• Proven track record to working with multi-functional teams and communicating customer impacts and tradeoffs.
• A strong, driven personality who can work as an advocate for the customer within the engineering teams
• Proven record of success in strategic customer engagement with a broad-based understanding of the memory industry.
• College degree or higher in engineering, computer science, or business/marketing coupled with significant technical experience
• Travel up to 30% may be required

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact at [email protected].

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.